Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Medical Receptionist Apprentice Silverdale & Ryecroft Practice

Silverdale & Ryecroft Practice are looking to recruit an Apprentice Medical Receptionist that will undertake a range of customer service and administration duties. The successful candidate will have excellent communication skills.

Sign in to apply

Closing date: 05 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday 08:00-18:00, Tuesday 13:00-18:00, Wednesday 08:00-14:00, Thursday 08:00-13:00, Friday 13:00-18:00

    Total hours per week: 30.50

  • Expected duration

    15 months

  • Possible start date

    13 Jun 2022

  • Date posted

    10 Feb 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Signpost patients to the correct service
  • Initiating contact with and responding to, requests from patients, team members and external agencies
  • support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Action incoming emails when necessary
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary
  • Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

  • Partake in audit as directed by the audit lead
  • Support administrative staff, providing cover during staff absences
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
  • Complete opening and closing procedures in accordance with the duty rota
  • Ordering and monitoring of stationery supplies

Requirements and prospects

Desired skills

  • Clear communication skills, both verbal and written
  • Organised individual with attention to detail
  • Good IT skills using Microsoft Office

Personal qualities

  • Willingness to learn and develop

Desired qualifications

  • GCSE maths and English grade 9-4 or A*-C (or equivalent)

Future prospects

Completion of the apprenticeship could lead to a permanent position for the right person.

About the employer

We are a dedicated team providing NHS general practice care to our patient list of over 12,300 patients in Newcastle-under-Lyme. We work from two sites, our main surgery in the village of Silverdale and our branch surgery at Ryecroft in central Newcastle. We also provide the medical care to the residents of two large local nursing homes.


Silverdale & Ryecroft Practice


Vale Pleasent


You must have JavaScript enabled to view a map of the location


Training provider

Newcastle-under-Lyme College & Stafford College

Applications for this apprenticeship are being processed by Newcastle-under-Lyme College & Stafford College


The Apprenticeship Hub 01782 254287

Level 2 Customer Service practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.