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Customer Service Apprentice GUARD BUSINESS SOLUTIONS LIMITED

We are looking for an apprentice to join and be part of our successful team and help the business achieve its growth targets. The ideal candidate should be flexible in their approach and also be able to work on their own initiative. They should be keen to learn and develop within a fast-paced industry and see a career ahead of them.

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Closing date: 01 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9am till 5pm Monday to Friday

    Total hours per week: 37.50

  • Expected duration

    1 years

  • Possible start date

    02 Jul 2022

  • Date posted

    10 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001819778

  • Positions

    1 available

GBS Apprenticeships are excited to be expanding their proactive team based in our office located in Chesterfield. We are a Digital and Leadership & Management specialist training provider based in the heart of Chesterfield, with a national presence in our sector. Our offering includes Apprenticeships, Commercial Training, e-learning and Consultancy Services. Our trainers are made up of industry experts eager to share their knowledge and best practice with the workforce of the future and our aim is to equip all of our learners with the skills they need to succeed in their chosen career path.

About The Role

We are looking for an apprentice to join and be part of our successful team and help the business achieve its growth targets. The ideal candidate should be flexible in their approach and also be able to work on their own initiative. They should be keen to learn and develop within a fast-paced industry and see a career ahead of them. Attention to detail and accuracy of work are vital to ensuring each task is completed effectively.

Qualifications

Essential:

  • Grade A*-C/9-4 in English and Maths at GCSE level or equivalent
  • Good standard of practical application of literacy and numeracy

Roles/Responsibilities

Main responsibilities:

  • Answering the phone
  • Excellent communication via email and a good telephone manner
  • Order processing
  • Ensuring deadlines are met
  • Problem solving
  • Prioritising work and good time management
  • Providing administrative support
  • Liaising and negotiating with customers and suppliers
  • Controlling and maintaining customer details
  • Good knowledge of Microsoft packages including excel, word and outlook
  • Taking ownership of a task and the role
  • Fulfilling mailings
  • Post
  • Filing
  • Also any other reasonable requests and duties from the Managing Director or manager

Personal Qualities

  • Integrity
  • Independence
  • Self-Motivation
  • Initiative
  • Self-awareness
  • Confidence
  • Communication

Salary, Contract Term and Employee Benefits

£4.30 Per Hour

9am till 5pm Monday to Friday

The Apprenticeship Standard is Level 2 Customer Service Practitioner

Reference ID: GBSCS1

Job Types: Full-time, Apprenticeship

Requirements and prospects

Desired skills

  • Communication skills
  • Organisational Skills 

Personal qualities

  • Integrity
  • Independence
  • Self-Motivation
  • Initiative
  • Self-awareness
  • Confidence
  • Communication

Desired qualifications

  • Grade A-C in English and Maths at GCSE Level or equivalent
  • Good standard of practical application of literacy and numeracy

Future prospects

This is an apprenticeship position with the opportunity of progression if you prove to be a valuable member of the team.

About the employer

We are a Digital and Leadership & Management specialist training provider based in the heart of Chesterfield, with a national presence in our sector.

Our offering includes Apprenticeships, Commercial Training, e-Learning and Consultancy services. Our trainers are made up of industry experts eager to share their knowledge and best practice with the workforce of the future, and our aim is to equip all of our learners with the skills they need to succeed in their chosen career path.

Employer

GUARD BUSINESS SOLUTIONS LIMITED

Address

G Office Suite

Market Hall

Chesterfield

S40 1AR

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Training

Training provider

GUARD BUSINESS SOLUTIONS LIMITED

Applications for this apprenticeship are being processed by GUARD BUSINESS SOLUTIONS LIMITED

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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