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Quality Assurance Business Admin Apprentice LANDAU LIMITED

Working as part of the Quality Assurance Team (QAT) to provide support in ensuring Landau remains compliant with all contracts delivered, including support with the integration of new contracts and ensuring processes are created and embedded to consistently deliver Quality and Best Practice across the business.

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Closing date: 16 Sep 2022

Apprenticeship summary

  • Weekly wage

    £197.95

  • Working week

    Monday to Friday. Hours TBC.

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    17 Sep 2022

  • Date posted

    09 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001819240

  • Positions

    1 available

Landau is a supported employment and training charity that transform over 800 lives a year across the West Midlands by providing routes to employment, access to learning, social enterprise help and support for personal growth. We are an ever growing, diverse organisation providing quality, sustainable services.

We have an exciting new opportunity for an Apprentice Business Administrator working as part of the Quality Assurance Team (QAT) to provide support in ensuring Landau remains compliant with all contracts delivered, including support with the integration of new contracts and ensuring processes are created and embedded to consistently deliver Quality and Best Practice across the business.

You will also undertake studies to work towards your Level 3 Business Administrator Apprenticeship.

Key responsibilities will include:

  • Support the team in answering Quality Compliance related queries, ensuring that they are actioned in within the agreed timescales and quality standards as per contract. When necessary, escalating queries to QAC
  • Support on the delivery of the BBO project understanding and adhering to the terms of the contract requirements, supporting the team to deliver and exceed expectations
  • Work in collaboration to continually review/improve systems and procedures that meet the needs of the funders in relation to delivery
  • Adhere to and maintain the high quality standards as required by the funder
  • To work with the QAT to remain up to date with any changes to compliance/ QA for all contracts, supporting to implement quickly any changes in guidance
  • To establish and maintain effective working relationships with our delivery partners, to support the QAC in the monitoring of the quality of their delivery.  To inform the QAC if contract obligations are not being met or of there are concerns in QA, working closely with the Partnership Co-ordinator
  • Deal professionally and proficiently with enquiries from colleagues, partner, business contacts etc.
  • To work collaboratively with external and internal delivery partners to continually review and improve systems and procedures that meet the needs of the funders, always ensuring the delivery of a high quality and compliance services
  • This will include supporting the QAT in creating, reviewing & assessing the key delivery plans for both internal and external delivery providers
  • To report any partner delivery or compliance issues identified to the QAC, QA Team leader/ Partnership Co-ordinator
  • To assist in the preparation of project reviews, reports and project audits as required by the National Lottery Community Fund, European Social Fund and Landau
  • Ensure copies of electronic and hard copy files are returned on participant completion and stored/archived in line with the funder’s guidance
  • Support the QAT to generate reports as and when required. Including to support Landau in the collection of data and information for bids/ Reports
  • To support in the scheduling of quality checks with partners, consisting of planned and unplanned checks to monitor partner delivery for quality and conducted as outlined in the plan
  • Use a variety of software packages such as Microsoft Word, Outlook, PowerPoint, Excel etc. to produce correspondence, presentations, records, spreadsheets and databases
  • To ensure all contract issues are properly completed at the close out of the project
  • To support the QAT on agreed projects that sit within the department. Providing support to the QAC when necessary to ensure objectives and deadlines are achieved. This may include receiving support and training, along with undertaking delegated tasks which will be monitored by the QAC
  • Attend and contribute to regular performance review as and when required as set out in the staff handbook
  • Take responsibility for own personal development and acquisition of new skills and knowledge in line with the changing needs of the role and the Business

Requirements and prospects

Desired skills

Communication skills:

  • Strong communication skills with ability to persuade and influence face-to-face (virtually) and through a range of media including presentations. Adapt to a wide range of communication and learning styles of participants. Ability to engage confidently and sensitively with stakeholders and partners at a range of levels of seniority

Emotional Intelligence:

  • The capacity to recognise your own feelings and those of others, and to manage emotions effectively in ourselves and our relationships. Self-Awareness. Self-Management. Social Awareness. Relationship Management

Interpersonal skills:

  • High level of optimism, initiative and effective interpersonal skills in order to engage effectively with service users, clinical teams, stakeholders and employers. An understanding of Disability Capability and able to engage and support clients with mental ill health and other health conditions and disabilities. Empathy and belief in the potential of people with differing needs

Influencing and negotiating skills:

  • Sales skills to promote process improvements to partners to secure programme outcomes. Ability to encourage, persuade and motivate at all levels

Completing Skills Analysis/ vocational profiles:

  • Experience of communicating policy & procedure/guidance document updates on a one to one and group basis. Customer focused with a strong commitment to partnership working relationships

Organisational skills:

  • You achieve results by prioritising workload, effective time management, showing efficiency with resources available and monitoring progress

Problem Solving:

  • You are able to stay calm under pressure, research possible causes, identify trends and choose the most relevant solution. Creative problem solving skills and a positive approach to challenging and overcoming limiting beliefs

Team Player: 

  • A strong team player with a positive and flexible approach to both work and colleagues. Will support with the training and development of new staff members and share experience, knowledge and skills with colleagues. Will support Landau to ensure contractual KIPs are achieved across the business

Personal qualities

Adaptable and flexible:

  • To be able to work across different contracts within Landau in a compliant and productive manner. Ability to cope with a variety of challenging situations in a calm and sensitive manner. Able to work flexible hours and travel through prior arrangement as the needs of the job dictate

Networking:

  • An ability to establish, nurture and cement working relationships, coalitions and partnerships, both inside and outside the organisation

Commercial Awareness:

  • Knowledge and interest in education and employability. You have a clear understanding of how Landau works across the business. You remain up-to-date with your industry and business in general. This includes marketing trends, customer demographics, technical advances, and the successes and failures of competitors

Results Orientated & Achieving and exceeding KIPs:

  • Understanding exactly what your performance targets are, and how you will achieve these. Whilst also being ambitious enough to increase performance and to support others in doing so

Resilience:

  • An ability to perform effectively even under pressure and/or in the face of setbacks and opposition. To continue to strive towards achieving your KPIs in the face of challenges

Self-management:

  • The ability to prioritise goals, decide what must be done, and be accountable to complete the necessary actions. Quality self-management is extremely important particularly as elements of your role is completed remotely

Attention to detail:

  • To have an excellent understanding of paperwork and compliance required of your contract. The ability to work to a defined delivery structure. Proficient in using information technology systems (Cognisoft, Microsoft, CRM etc.) Experience of keeping manual and computerised records. Understand the importance of recording data to evidence for fidelity and other contractual requirements

Trustworthiness & Ethics:

  • You are a trustworthy person and aligned with the ethics of Landau. You will build relationships with existing staff members and enhance team working efforts

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English
  • You will not be considered for this role without this qualification level

Future prospects

  • For the right candidate, a full-time position

About the employer

At Landau, we understand how difficult finding the right job can be. We know the personal challenges that may need to be overcome to enable you to find employment. Since 1995, we have helped a range of people, who have a whole spectrum of needs, to find long-term and sustainable employment of their choice. Support and guidance is offered to the employer to ensure that the employer can identify the right person for the job.

Employer

LANDAU LIMITED

Address

5

Landau Court, Tan Bank

Telford

TF1 1HE

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Training

Training provider

TELFORD COLLEGE OF ARTS & TECHNOLOGY

Applications for this apprenticeship are being processed by Telford College of Arts & Technology

Contact

Katie Mckeown 07889539127 katie.mckeown@telfordcollege.ac.uk

Level 3 Business Administration apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Business administrator

Level 3 (A level)


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