Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Fix Auto Dagenham - Apprentice Business Support Administrator FIX Auto

Fix Auto Dagenham is looking for an ambitious, dynamic candidate who is keen to learn, develop and be guided to fulfill a career in the motor industry, so if you’re looking to start a career and are truly interested in becoming a business administrator and working around motors then this role is for you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Aug 2022

Apprenticeship summary

  • Weekly wage

    £209.24

  • Working week

    Monday to Friday, Every 4th Saturday - Monday to Friday 8am to 5.30pm, Every 4th Saturday 8am to 12.00pm

    Total hours per week: 43.50

    (the hours are based on the candidate being over 18)

  • Expected duration

    13 months

  • Possible start date

    02 Aug 2022

  • Date posted

    07 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001818854

  • Positions

    1 available

The main principle of this role is to support the Customer Experience Team in the daily running of the site.

Responsibilities:

Reporting to the Customer Experience Manager

Dealing with customer's queries via phone, email and SMS.

Booking in and out customer/Business vehicles, carrying out the Quality control checks, and reporting faults found to the CSM.

Ensuring correct completion of paperwork, including courtesy car forms and pre-repair check sheets.

Ensuring courtesy car fleet is clean and free from damage.

Identifying and reporting to the Customer experience Manager any sales opportunities.

Dealing with customer complaints and when necessary escalate to CSM.

Deal with Insurance company’s/ recovery agents daily on behalf of customers and the company.

Handling cash and using card machine. 

Liaising with other departments in the company.

Any other duties deemed fit by the CEM or WM 

General Administration


Requirements and prospects

Desired skills

Good Customer service skills

Ability to talk to customers

Good listening and communication skills

PC literate with good knowledge of Microsoft Office (Outlook, Word, Excel)

Good time management skills

Confident using the phone

Ability to work independently and part of a team

Flexible approach to tasks required

Good attention to details

Personal qualities

Willing to learn

Presentable smart appearance

Excellent time keeping

Well organised  

Can do attitude

Responsible and reliable

Desired qualifications

Minimum of 4 A*-C/9-4 GCSEs or equivalent

Future prospects

Permanent role for the right candidate

Things to consider

It would be an advantage if the post holder also had: Previous knowledge of the motor trade Driving licence


About the employer

Fix Auto Dagenham is an expert in car body and collision repair, scratches, dents and spraying for all types of vehicles. Our body shop in Dagenham guarantees your car's body and paint repair for life. Being part of Fix Auto's international network of body shops, we have established a reputation respected by many insurers.

Employer

FIX Auto

Address

429-431 Rainham Road South

DAGENHAM

RM10 8XE

You must have JavaScript enabled to view a map of the location


Training

Training provider

ASPIRE TO LEARN LIMITED

Applications for this apprenticeship are being processed by Aspire2Learn

Contact

Jerome Watson 0208 989 9832 jerome@aspire2learn.com

Business Administration Level 3

English and Maths Functional Skills (If Required)

Apprenticeship standard

Business administrator

Level 3 (A level)


Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Aug 2022