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IT Apprentice Tipton & Coseley Building Society

Estio Training have an exciting new opportunity for an Apprentice Information Communications Technician with Tipton & Coseley Building Society, a Financial Services company based in Tipton.

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Closing date: 06 Jun 2022

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Shifts to be confirmed

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    13 Jun 2022

  • Date posted

    04 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001818058

  • Positions

    1 available

To assist colleagues in their roles when using technology to ensure they are effective and efficient. You will be a primary contact point for colleagues dealing with any technology issues or challenges.

The role requires two primary areas of activity and skill:

  • Customer service skills - creating positive and helpful interactions with colleagues
  • Technology skills - resolving problems, fulfilling requests and providing help in a wide range of technology areas

Your duties and responsibilities in this role will consist of:

  • Log inbound calls and requests, whether speaking to a colleague in person, by phone or via online systems, capturing enough information to make the resolution of the call as effortless as possible
  • Establish and diagnose ICT problems/faults using the provided troubleshooting methodology and tools
  • Resolve calls personally or allocate calls to colleagues in IT
  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications
  • Carry out regular tasks needed for the support and maintenance of the Society’s systems
  • Continuously develop own skills and capabilities to maximise the number of calls that can be resolved personally
  • Communicate with colleagues, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
  • Provide reporting to the IT team in support of the goals of continuous service improvement

Requirements and prospects

Desired skills

  • Able to provide excellent customer service and embrace the principles of our values GREAT and Treating Customers Fairly at all times
  • A minimum of 5 individual GCSE’s at grades 9-4 (or equivalent) including Maths and English Language
  • Good administrative skills with a knowledge of Microsoft Word, Excel and Outlook
  • Able to demonstrate capability in both the customer service and technology aspects of the role
  • An enthusiastic attitude with a desire to learn and develop
  • Good communication skills, both written and oral with a professional and comfortable approach dealing with all colleagues
  • Excellent time keeping and attendance

Personal qualities

  • Act with Integrity
  • Act with due skill, care and diligence
  • Demonstrate cohesive working with your colleagues, peers and team
  • Pay due regard to customers interest and treating customers fairly
  • Observe proper standards of conduct

Regulatory Requirements:

Be fully aware of the implications of the any regulatory requirements applicable to your role with regards to:

  • The Anti-Bribery and Corruption Act;
  • Money Laundering Act 2017;
  • Data Protection Act 2018; and

The Public Interest Disclosure Act 1998 (Whistleblowing).

Desired qualifications

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

Tipton & Coseley Building Society was founded in 1901 as one of the first building societies in the UK. Today, we remain true to founding principles of mutuality and offer a range of savings accounts and innovative mortgage solutions to suit all financial needs.

Employer

Tipton & Coseley Building Society

Address

70

Owen Street

Tipton

DY4 8HG

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Training

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

Contact

Tom Crossland 01133 500333 tom.crossland@estio.co.uk

The Estio Training programme gives people the opportunity to get direct experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

Apprenticeship standard

Information communications technician

Level 3 (A level)


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