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IT Apprentice Tipton & Coseley Building Society

Estio Training have an exciting new opportunity for an Apprentice Information Communications Technician with Tipton & Coseley Building Society, a Financial Services company based in Tipton.

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Closing date: 06 Jun 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Shifts to be confirmed

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    13 Jun 2022

  • Date posted

    04 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

To assist colleagues in their roles when using technology to ensure they are effective and efficient. You will be a primary contact point for colleagues dealing with any technology issues or challenges.

The role requires two primary areas of activity and skill:

  • Customer service skills - creating positive and helpful interactions with colleagues
  • Technology skills - resolving problems, fulfilling requests and providing help in a wide range of technology areas

Your duties and responsibilities in this role will consist of:

  • Log inbound calls and requests, whether speaking to a colleague in person, by phone or via online systems, capturing enough information to make the resolution of the call as effortless as possible
  • Establish and diagnose ICT problems/faults using the provided troubleshooting methodology and tools
  • Resolve calls personally or allocate calls to colleagues in IT
  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications
  • Carry out regular tasks needed for the support and maintenance of the Society’s systems
  • Continuously develop own skills and capabilities to maximise the number of calls that can be resolved personally
  • Communicate with colleagues, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
  • Provide reporting to the IT team in support of the goals of continuous service improvement

Requirements and prospects

Desired skills

  • Able to provide excellent customer service and embrace the principles of our values GREAT and Treating Customers Fairly at all times
  • A minimum of 5 individual GCSE’s at grades 9-4 (or equivalent) including Maths and English Language
  • Good administrative skills with a knowledge of Microsoft Word, Excel and Outlook
  • Able to demonstrate capability in both the customer service and technology aspects of the role
  • An enthusiastic attitude with a desire to learn and develop
  • Good communication skills, both written and oral with a professional and comfortable approach dealing with all colleagues
  • Excellent time keeping and attendance

Personal qualities

  • Act with Integrity
  • Act with due skill, care and diligence
  • Demonstrate cohesive working with your colleagues, peers and team
  • Pay due regard to customers interest and treating customers fairly
  • Observe proper standards of conduct

Regulatory Requirements:

Be fully aware of the implications of the any regulatory requirements applicable to your role with regards to:

  • The Anti-Bribery and Corruption Act;
  • Money Laundering Act 2017;
  • Data Protection Act 2018; and

The Public Interest Disclosure Act 1998 (Whistleblowing).

Desired qualifications

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

About the employer

Tipton & Coseley Building Society was founded in 1901 as one of the first building societies in the UK. Today, we remain true to founding principles of mutuality and offer a range of savings accounts and innovative mortgage solutions to suit all financial needs.


Tipton & Coseley Building Society



Owen Street



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Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Tom Crossland 01133 500333

The Estio Training programme gives people the opportunity to get direct experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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