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Level 3 Customer Service Consultant Apprentice Countrywide Surveyors

You will be an integral part of our award-winning business by providing administration support to our Residential Surveyors and our Regional Management teams.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday, shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Jul 2022

  • Date posted

    04 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    10 available

You will have the opportunity to build and maintain strong client relationships with our lender partners where you will deliver a proactive, professional and productive service.

Your responsibilities will also include

  • Arranging, supporting and managing appointment bookings for our qualified Surveyors
  • Ensuring all activities are processed accurately, quickly and in line with instructions
  • Working effectively towards specified client driven service levels, ensuring cases are completed within agreed Service Level Agreements
  • Management of all communication and correspondence with external clients including via email and telephone
  • Working closely with internal departments
  • Building strong and established relationships with wider teams and colleagues

Who we’re looking for?

How we work is just as important to us as the work we do. So, we have certain core behaviours that we look for in everyone – they help to define what makes us different:

  • Self-Awareness: This is about developing a greater understanding of the impact we have on our colleagues, and on our customers
  • Team ship: As individuals we do a fantastic job. As teams, we can move mountains
  • Collaboration: By this we mean working with both customers and colleagues so we deliver the kind of fantastic service that will drive our growth

We’ve also identified a number of behaviours that will help us to drive progress. Three of these are particularly important to this role:

  • High energy and drive: You have the self-motivation to set high standards and embrace new challenges. Your passion for moving ahead – and bringing people with you – makes everyone feel part of something special
  • Customer Focus: You create an outstanding and consistent customer focused culture which delivers a great customer experience
  • Sense of Pride: You set high standards, personally and in others. You feel proud of the work you do and as part of a team that delivers exceptional outcomes

Why join us?

At Countrywide, our passion for property and strong focus on people set us apart. We don’t see buying, selling, renting and letting as processes – for us, they’re all about important, life-changing moments. This is why we empower our people to create exceptional experiences.

The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we’re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

We offer full induction training as well as support for your ongoing development and progression. This will include informal training programmes as well as more structured learning initiatives. It’s all about making sure you get the satisfaction you need to be at your best.

Requirements and prospects

Desired skills

  • Exceptional customer service skills
  • Computer literate i.e., good working knowledge of Microsoft Office applications

Personal qualities

  • Enjoys rising to the challenge of stretching your goals
  • Committed, reliable and flexible
  • Proactive and approachable
  • Positive and can-do attitude
  • Organised and adopts a structured approach
  • Contributes to the team, focusing on the accomplishment of team goals

Desired qualifications

None required.

Future prospects

Permanent position on completion of this apprenticeship.

About the employer

Here at Countrywide, property is all about people. It’s about creating moments that matter. You’ll create seamless experiences that put our customers front and centre; experiences that make buying, selling or renting a place an exciting opportunity – something to look forward to because the level of service you offer will be, quite simply, exceptional. The wide-reaching scope of our business means we can give you everything you need to achieve all of this

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Training provider


Applications for this apprenticeship are being processed by HIT Training Ltd


Vicky Williams 02393876392

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022