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Administration /Customer Support Apprentice FALCON ACCOUNTANCY SERVICES LIMITED

Taking care of the Administration/Customer Support, registration, onboarding, of new contractors and employees in a busy business contracting and payroll organisation.

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Closing date: 26 Jun 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday, 09:00 - 17:00.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    27 Jun 2022

  • Date posted

    03 Feb 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

A fantastic opportunity to join an extremely busy contracting and payroll company as part of a young, enthusiastic and friendly team.

Taking care of the Administration, registration, onboarding, of new contractors and employees in a busy business contracting and payroll organisation. Managing the incoming complex emails and telephone calls on a daily basis, ensuring clients and contractors get the best customer service.

Working within payroll you will learn all that is needed to get new workers set up and paid for the first time. You will be responsible for sourcing many different documents from many new contractors. These will then need to be checked and entered in several different systems to ensure that everyone is paid in an accurate compliant and timely manner. This can sometimes be a bit of a mad rush up to a payment last thing on a Friday!

Requirements and prospects

Desired skills

  • Basic PC skills (Word Excel) required
  • Good written and verbal communication skills

Personal qualities

  • Punctual
  • Reliable
  • Team player
  • Good attention to detail
  • A good listener and able to follow instructions
  • Willing to learn new skills

Desired qualifications

GCSEs at grades D/3 or above (or equivalent) in maths and English.

Future prospects

Excellent opportunity to become a valued member of the Falcon Team with an opportunity to move into either compliance payroll or sales.

Things to consider

Please note that interviews may take place before the vacancy close date and the successful applicant may start before the advertised start date. Please apply early.

It is important that you check your travel to and from their office as you will be asked. Their postcode is LS10 1JF, but they are situated in Leeds Centre. Please check their location.

About the employer

Falcon Contract has the expertise, processes and procedures to help agencies maximise margins, contracting, employment and payroll 




Unit 17

Dock Street


LS10 1JF

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Training provider


Applications for this apprenticeship are being processed by Learning Innovations Training Team Limited


Steve Marshall 0791 8723 685

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Company in-house training supported by a trained team

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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