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Level 2 Customer Service Apprenticeship SNACKSURPRISE LIMITED

We are looking for someone to help with our admin and general running within our office. We are looking for a good team worker that can integrate within the team. The candidate will be an active part of the team in problem solving and use their knowledge learnt as part of their apprenticeship to input into their daily duties.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    01 Sep 2022

  • Date posted

    03 Feb 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Responsibilities will include:

  • Responding to emails and website live chat and general administration support
  • Taking phone calls with data entry onto company database as required
  • Processing of customers returns and refunds
  • Updating appropriate records as directed the role will also include any other reasonable duties required

Requirements and prospects

Desired skills

  • Good literacy and numeracy skills
  • Keyboard and computer skills
  • Good communication skills
  • Problem-solving skills
  • Team working skills

Personal qualities

  • Commitment to study an apprenticeship qualification

Desired qualifications

5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English.

Future prospects

Upon completion of the apprenticeship, this company will be looking to keep the apprentice on full-time. 

There will also be the potential to progress onto higher level apprenticeships.

Things to consider

Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled, we will endeavour to support you in finding alternative vacancies.

About the employer

SnackSurprise is a subscription box company for international snacks. We find the best and most popular snacks from around the world and send them to you every month. SnackSurprise was started in late 2019 and is ran by two brothers. We are based in England, were we found there was a niche for people wanting to try snacks from around the world, hence SnackSurprise was born!




Unit 1 Waterfall Trade Park

Stancliffe Street



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Training provider


Applications for this apprenticeship are being processed by Blackburn College


Apprenticeship Team 01254 292500

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional Skills in maths and English (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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