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Apprentice Customer Services Representative Niglon Ltd

Urgent vacancy! Apprentice Customer Services Representative required for Niglon, a successful manufacturer and distributor of electrical components, based in Solihull (B90). Excellent opportunity to develop valuable customer service/administration skills! Earn, learn and gain a nationally recognised qualification in Business Administration Level 3.

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Closing date: 24 Jun 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8.30am until 5.00pm.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    27 Jun 2022

  • Date posted

    02 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001816050

  • Positions

    1 available

Urgent vacancy! Apprentice Customer Services Representative required for Niglon, a successful manufacturer and distributor of electrical components, based in Solihull (B90). Excellent opportunity to develop valuable customer service/administration skills! Earn, learn and gain a nationally recognised qualification in Business Administration Level 3.

This is an important visible role with a large amount of customer interaction (with administration tasks too), so the ability to be confident and make a good impression is essential as you will be representing the business. As the link between the customer and the wider business, you will need to ensure excellent communication is achieved. Although experience is advantageous, attitude and a desire for high standards is more important. The successful candidate will have the opportunity to develop and grow with the business and a willingness to adapt and learn new skills is essential.

Working in a busy environment and gaining valuable skills and experience, your duties will include:

  • Data entry e.g. customer data, orders/debit and credit note numbers
  • Resolving customer service issues from start to finish
  • Rapport building with clients via the phone to increase loyalty and spend
  • Delivering outstanding quality and results that exceed client expectations
  • Conduct proactive telephone calls and warehouse interactions, ensure every customer query or problem is resolved in a prompt and considerate manner
  • Support the team effort to achieve the best possible customer experience (this will involve hitting certain KPI targets)
  • Deal with Customer Service issues, collections and returns
  • Chasing couriers or suppliers where needed to ensure customer needs are met
  • Any other related duties to support business requirements

Requirements and prospects

Desired skills

  • A motivated, dedicated and flexible individual with experience in a customer facing environment is highly desirable
  • Telephone etiquette
  • Good attention to detail/accuracy
  • Adaptable
  • Proactive
  • Working to a high standard
  • Ability to handle important information accurately
  • Organisation and prioritisation skills
  • Ability to work under own initiative with a flexible and adaptable approach
  • Good interpersonal, communication and team working skills
  • Able to cope in a busy and pressurised environment
  • Excellent IT skills and experience working with Microsoft Office programmes

Personal qualities

  • Confident
  • Target driven
  • Professional, positive and polite attitude
  • Commitment to deliver outstanding results that exceed client expectations
  • Desire to learn, work, progress and develop new skills
  • Honesty, loyalty and integrity will be key requirements

Desired qualifications

  • Age 16-18: maths and English at GCSE (or equivalent) or Functional Skills (grades will be discussed during telephone screening)
  • Age 19+: maths and English at GCSE (or equivalent) grade 4/C minimum (or Functional Skills Level 2)

Future prospects

Possible opportunity to progress onto employment.

Things to consider

Please do not contact this employer; you must be eligible for the qualification first with the training provider, Gordon Franks Training, who will conduct the first interview (apply online or see the ‘contact details’ section). Once successful, your details will then be forwarded to the employer for you to be considered for this vacancy. Please research the employer and Gordon Franks Training.


About the employer

Our client is a market leading Manufacturer and Distributor, providing a ‘one stop shop’ for all Electrical components. They are a family company and sell to the electrical wholesale trade (B2B) in the UK. Significant investment into the business over recent years has led to recent and continued growth, meaning opportunity for the right applicant.

Employer

Niglon Ltd

Address

Highlands Rd

Solihull

B90 4NP

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Training

Training provider

GORDON FRANKS TRAINING LIMITED

Applications for this apprenticeship are being processed by Gordon Franks

Contact

Recruitment Team 0121 3333001 recruitment@gordonfrankstraining.co.uk

  • Business Administration Level 3 qualification
  • Functional Skills qualifications in maths / English (additional support available if required)
  • Full training provided at employer site
  • Choice of online or paper-based portfolio
  • Regular Assessor Visits, Observations and Reviews
  • Witness Testimonies from Employer
  • Exams / Assessments / Workshops
  • Technical Certificate (industry knowledge)

Apprenticeship standard

Business administrator

Level 3 (A level)


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