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Business Admin Apprentice Sirona Care & Health C.I.C.

Are you looking to get your administration career started? We are looking for an Administration Apprentice to join our team! You will be supported and trained to provide efficient and effective administrative support to the Integrated Network Teams.

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Closing date: 01 Jun 2022

Apprenticeship summary

  • Weekly wage

    £180.38 to £356.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    The services we provide are across 7 days a week (weekends are on a rota basis), between 8am and 8pm and we are looking for the administrative post to work up to 37.5 hours per week. Days working TBC.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    27 Jun 2022

  • Date posted

    02 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

We are looking for someone to work as an apprentice administrator, as a member of a multi-disciplinary team who assess and manage a caseload of patients with varied complex and social needs.

The post holder will work as part of the Integrated Network Team within the North and West Bristol Locality, providing support to clinicians in a wide range of tasks. You will also be required to work across both our network offices, based in our co-ordination centre in Horfield Health Centre, Shirehampton Health Centre and NBICC (North Bristol Intermediate Care Centre).

We are multi-professional teams consisting of nurses, physiotherapists, occupational therapists, support workers, advanced clinical practitioners and administrators. Our remit is to care for patients in the community. Community staff work in people's homes, in primary care settings, care homes and clinics. We also prevent unnecessary hospital admissions and facilitate early hospital discharge. Our patients are often acutely unwell and we see many complex patients in the community. The pace is fast moving, with a diverse clinical in the North and West part of the city.

Working within the North Locality Integrated Network teams to provide administrative support to the clinical team.

Supporting the team with a variety of administrative functions including the following areas of work:

  • To provide excellent phone and electronic administrative support to the team co-ordinator, SPA, patients, GP’s and third parties as required
  • To support the team with various administrative duties and support during meetings
  • Accurate and efficient use of the patient record system (EMIS) Date agreed complete to be added in here and Version number
  • Management and maintenance of a range of databases and spread sheets
  • To communicate effectively and liaise with other professionals in a clear, concise and professional manner
  • To work flexibly, using initiative to provide confidential secretarial and administrative support to meet the required Sirona standard
  • Ability to take instructions from managers and clinicians and to be able to prioritise and multi-task as appropriate
  • Manage efficient and effective filing systems for both paper and electronic documents using the electronic server and intranet to share and collaborate electronic documents
  • Provide administrative support e.g. typing, photocopying, filing, scanning and minute taking, disposal of sensitive material whilst maintaining confidentiality
  • To complete the apprenticeship within the agreed timescale

Requirements and prospects

Desired skills


  • Good communication and interpersonal skills
  • Basic use of computer and keyboard skills
  • Working knowledge of Microsoft Office and Excel
  • An aptitude to learn quickly


  • Good organisational skills
  • Attention to detail
  • Car driver would be a great benefit

Personal qualities


  • To be able to work as part of a team
  • Take responsibility for development

Desired qualifications

  • GCSE English and maths Grade C (4) or equivalent or Functional Skills English and maths Level 2 

Future prospects

  • You will be supported with your progression on completion of your apprenticeship

Things to consider

The essence of Sirona is about ‘Taking it Personally’ and we work hard to ensure that everyone who comes into contact with us feels welcomed, supported, safe and valued; these are the experiences we want everyone to have throughout their employment with us.

Every contact we have with individuals makes a difference and our aim is to make that difference a positive one.

Sirona Values:

  • We provide care to the standard we expect for ourselves and our families
  • We offer a high quality environment where the individual feels in control of the care and the support they receive
  • We offer a working environment where high quality care and compassion are respected and rewarded Our staff focus on the goals of the individual taking into account their inter-related physical, mental and social care needs
  • Every member of staff takes personally their responsibility to improve the health and wellbeing of those to whom we provide support
  • We nurture a just culture where all staff are supported to deliver to the highest standard and are fairly treated

Taking it Personally:

Taking it Personally sets out standards of behaviour that have been developed by staff for staff and support Sirona's values. We expect all staff to adhere to the Taking it Personally behaviours to ensure the Sirona values are upheld at all times.

Taking it Personally underpins Sirona’s vision to achieve our aim to make a difference by providing health and social care services ensuring that we:

  • Focus on individuals, families & communities
  • Promote the prevention of poor health and wellbeing and intervene only to support recovery
  • Add value to our local communities above what we are contracted to do
  • Work with others to ensure joined up services
  • Remove unhelpful boundaries between services and professionals
  • Continually learn and grow as a Company

We will ensure that everyone who comes into contact with Sirona feels welcomed, supported, safe and valued in line with our commitment to Taking It Personally.

Making Every Contact Count (MECC):

Staff across health and social care have many contacts every day with individuals and are ideally placed to promote and engage in conversations about their health and lifestyle. As part of MECC, staff are required to support and encourage individuals to make positive changes to their physical and mental health and wellbeing, including directing them to local services that can support them in making positive changes.

MECC focuses on the lifestyle issues that, when addressed, can make the greatest improvement to an individual’s health:

  • Stop smoking
  • Alcohol intake and staying within the recommended limits
  • Healthy eating
  • Physical activity
  • Keeping a healthy weight
  • Improving health and wellbeing Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff to share this commitment and promote safeguarding by implementing policies and procedures, acting promptly on concerns and sharing information appropriately. 

About the employer

About Sirona:

Sirona Care & Health is a Community Interest Company committed to providing local communities with a range of high quality, specialist health and social care. For us, it’s about the personal approach, we take pride in what we do and deliver the high standard of care that we’d expect for ourselves and our families.

Summary about the service:

  • Working as part of an Integrated Network Team, providing community care to patients in their own homes and some clinics and care home settings
  • We provide care in Bristol, North Somerset and South Gloucestershire in teams made up of clinical and administrative staff
  • Current working hours of the role will be across 8.00am – 8.00pm, 7 days a week
  • This position will be based in our North Bristol Co-ordination Centre at Horfield Health Centre, with some cover needed in our Shirehampton and NBICC (Henbury) bases


Sirona Care & Health C.I.C.


Unit 3 Corum 2

Corum Office Park

Crown Way


BS30 8FJ

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Additional location information

This role is based in South Glos : Corum, 2 Corum Office Park, Crown Way, BS30 8FJ


Training provider


Applications for this apprenticeship are being processed by SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE


Elaine Baillie 07920181729

SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator.

The 7 mandatory units making up this qualification are listed below.

In addition, learners will be required to select one relevant optional unit:

  • Principles of business administration
  • Personal and professional development
  • Managing performance
  • Your organisation
  • Communication in a business environment
  • Project management
  • ICT for business

The standard is assessed by a range of methods to meet all the knowledge, skills and behaviours. Evidence will be collated within a portfolio of evidence. To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices.

Functional skills if needed.

Apprenticeship standard

Business administrator

Level 3 (A level)

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