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Apprentice Customer Service Practitioner JULI LASH STUDIO LTD.

Juli Lash Studio LTD are looking for an enthusiastic, confident and reliable person who is passionate about beauty industry and is eager to learn. This is a studio-based role dealing with customers in person and over the phone, booking appointments and managing a booking system, as well as representing the studio in a professional way.

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Closing date: 09 Jun 2022

Apprenticeship summary

  • Weekly wage

    £144.30

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Tuesday - Saturday From 30 hours per week

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    23 Jun 2022

  • Date posted

    28 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001814492

  • Positions

    1 available

Are you are looking for a career in a customer service role?

Juli Lash Studio LTD have an apprenticeship vacancy in their Award Winning beauty studio specialising in eye enhancements - lash extensions and brow services.

They are looking for an enthusiastic, confident and reliable person who is passionate about beauty industry and is eager to learn.

This is a studio-based role dealing with customers in person and over the phone, booking appointments and managing a booking system, as well as representing the studio in a professional way.

Job role to include:

  • Provide a high standard of customer service to all clients
  • Ensure reception area and the studio is tidy and presentable
  • Answer and handle appropriately telephone calls in a professional and timely manner
  • Greet clients; ensure that their needs are met
  • Manage booking system to ensure optimal utilisation
  • Purchase stationery, office equipment, kitchen consumables at the most cost effect prices
  • Organise the receipt and despatch of deliveries
  • Collect and distribute incoming/outgoing post

The role of a customer service practitioner is to deliver high quality services to the customers client. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the studio.

These may include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, patch tests, after care, gaining insight through measuring customer satisfaction.

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Requirements and prospects

Desired skills

  • Use a range of interpersonal skills
  • Use appropriate communication skills
  • Use Influencing skills
  • Organise yourself & workload to meet deadlines
  • Demonstrate patience and calmness when dealing with customer conflict & challenge

Personal qualities

  • Set personal goals & development targets
  • Be open to feedback
  • Work well in a team
  • Be professional
  • Be friendly and curious

Desired qualifications

Minimum Level 1 in Maths & English or equivalent

Future prospects

This employer is looking for the apprentice that they recruit to sustain a long-term career with them & the chance to develop and progress to full-time employment.

Things to consider

From the 1st April 2021 the National Minimum Wage rate (NMW) for apprentices is £4.30 for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age.

Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government.

Training for Apprenticeships for those over this age is part funded, with employers expected to make a 5% contribution for all learners that are 19+

PLEASE NOTE: The dates as entered for the interview/start dates for this opportunity are to be used as a guide and interviews will take place as close to this date as is reasonably practical for the employer followed by a start date offered by the employer.

You will also be required to have a pre-screening interview online with one of the TNB Skills Training advisers before your details are passed to the employer to ensure you meet their criteria so please expect a call or email.

About the employer

Juli Lash Studio LTD is an Award Winning beauty studio specialising in eye enhancements - lash extensions and brow services.

Employer

JULI LASH STUDIO LTD.

Address

67

London Street

Reading

RG1 4QA

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Training

Training provider

TNB Skills Training

Applications for this apprenticeship are being processed by That Nail Place Ltd

Apprenticeship Standard - Customer Service Practitioner

Level 2 Functional skills in English & Maths

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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