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Customer Service Apprenticeship GHOST MAIL LIMITED

This customer service role will include, but not be limited to: counting and distributing money to customers, pricing up postage of parcels and letters, managing stock levels, general admin with 20% of the job training.

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Closing date: 14 Jul 2022

Apprenticeship summary

  • Weekly wage

    £180.38 to £356.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Office hours - 9.00am - 6.00pm Monday - Friday.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    21 Jul 2022

  • Date posted

    26 Jan 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Responsible for supporting with the resolution of customer escalations, complaints, and claims
  • Gather and analyse data to influence change and improvements across the department
  • Informing continual customer satisfaction improvement efforts, training materials and other activities
  • Supporting your team, peers, and Line Manager in delivery of business objectives
  • Build strong relationships with key internal and external stakeholders
  • Work closely with the customer and necessary operational teams to ensure effective and efficient resolution of customer complaints, claims and queries
  • Accurately update relevant systems with key information to enable successful tracking of customer satisfaction, complaints, claims and tracking of all mandatory KPIs
  • Acting as a Waterlogic brand ambassador externally and a Customer Voice ambassador internally
  • Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice
  • Responsible for personal compliance with and suggesting improvements to all customer journeys, policies, and procedures

Requirements and prospects

Desired skills

  • Experience in working within customer focused organisations
  • Negotiation Skills
  • Demonstrated ability to analyse data to provide recommendations for next best action
  • A track record of providing excellent customer service
  • Demonstrated ability to resolve complaints
  • Strong ability to resolve challenging situations in a clear, empathetic, conciliatory manner
  • Ability to analyse data to provide recommendations for next best action

Personal qualities

  • Strong ability to resolve challenging situations in a clear, empathetic, conciliatory manner
  • Ability to analyse data to provide recommendations for next best action

Desired qualifications

A*-C/9-4 GCSE or equivalent.

Future prospects

On successful completion of the 12 months Level 2 Apprenticeship the role may have the opportunity to progress to a Full time position 

About the employer

At Ghost Mail we provide a comprehensive Personal & Business Mail Address (private mailbox ) and Mail Handling Service; designed to help the busy individual or Business needing a discrete and confidential Mailing Address or help with post and parcel handling; whether you are located or living here in the UK or overseas - our clients are located world-wide. We also offer a wide range of Business Services, such as a Registered Office; a Directors Service Address and a Business Mail Address with Mail Scan & Email and Mail or Small Parcel forwarding world-wide. Our prices start at just £19 per year!

Have a question about our services? Call 01544 599385 and speak to a real human being!

No Call Centre - No Pushy Salespeople - Just helpful experts.

We are only a small business and we pride ourselves on our customer service. Ghost Mail offer flexibility and can tailor services to you. Please see our services listed below. Click on the buttons below to find out more information and to purchase a service quickly and easily.

We are happy to take telephone orders during office hours - 9.00am to 6.00pm Monday - Friday.

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Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd


Rhys McDonald 07415 783351

  • Customer Service Practitioner - level 2 standard
  • Functional Skills (If needed)
  • 20% off the job training

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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