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Customer Service/Post Office Assistant Apprentice Detling Community Enterprise Community Interest Company

The Apprentice will, after training, be involved in all parts of the business and become qualified as a Post Office Assistant. The role will involve providing excellent customer service, stock management and cash management.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2022

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    30 hours per week, with some weekend working. Working times to be agreed between 7.00am and 4.30pm. Days TBD. 30 minute lunch break. 20% paid time to complete learning.

    Total hours per week: 30.00

  • Expected duration

    53 weeks

  • Possible start date

    07 Nov 2022

  • Date posted

    26 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001813040

  • Positions

    1 available

This is not just any Customer Service Retail assistant job.  This is working in a buzzy  and friendly Community Service environment that is also combined with a busy local Post Office serving the residents of Detling village and surrounding areas.

The Apprenticeship is a great opportunity for someone wanting to enter a retail career in an organisation with strong community values.

Main Duties Include:

  • Stock management
  • Working the Store till
  • Completing the Store “Close”
  • Providing all the Post Office services and working the Horizon system and till
  • Serving customers from our small café and delicatessen (No food preparation)
  • Excellent customer service

Please Note - 

  • Candidates must be ages 18 years or older, due to selling alocohol. 
  • Detling is not well served by public transport. There is a bus service which mainly serves school times, and a Shopper service into and out of Maidstone and Grove Green.
  • Having a car would be an advantage.

Requirements and prospects

Desired skills

  • Excellent Customer Service Skills
  • IT skills
  • Numeracy skills
  • Excellent time keeping
  • Good work ethics

Personal qualities

  • Willingness to develop new skills
  • Honesty
  • Community commitment
  • Good communication skills
  • Empathy with people of all ages

Desired qualifications

  • GCSE (or equivalent) Grade A*-C/4-9 in English and maths.

Future prospects

  • Potential for full time employment for the right candidate.
  • There are opportunities to progress from a Level 2 to a Level 3 qualification 
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers

Things to consider

INTERVIEW

  • We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality Check

  • You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.

Travel Information

  • 1 minute walk from Jade’s Crossing bus stop (route 334)
  • Detling is not well served by public transport. There is a bus service which mainly serves school times, and a Shopper service into and out of Maidstone and Grove Green.
  • Having a car would be an advantage

IMPORTANT

  • Candiates must be aged 18 years or older, due to selling alcohol unsupervised

About the employer

Detling Community Interest Company is a not-for-profit organisation that is the legal entity behind the Detling Community Store, café and Post Office. The Store is staffed by 2 employees and a number of volunteers.

Employer

Detling Community Enterprise Community Interest Company

Address

Pilgrims Way

Detling

Maidstone

ME14 3EY

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Training

Training provider

KENT COUNTY COUNCIL

Applications for this apprenticeship are being processed by Kent Training & Apprenticeships

Contact

Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&A@kent.gov.uk

On the job training with the employer whilst working towards the level 2 Customer service practitioner Apprenticeship Standard.  

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2022