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Business Operations/Customer Service Apprentice ICON T4 RANGE LIMITED

This is an exciting opportunity to join a fast growing company, and gain a valuable insight into the hospitality industry while developing key customer service and administration skills. The role offers great opportunities to get involved in all aspects of the business and be an integral part of the team as it grows.

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Closing date: 30 Jul 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The working week will be Monday - Friday, 9.00am - 6.00pm, with occasional weekends required to work. Where this is the case a day off will be provided in the week.

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    01 Aug 2022

  • Date posted

    26 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001812902

  • Positions

    1 available

The role answers to the Business Operations  Manager, working within the Customer Service team based at our Stanford le Hope office.

The role has a varied remit, which includes:

  • Greeting and checking in guests when they arrive at our properties
  • Inspecting the properties to ensure they meet our required standards
  • Liaising via email and telephone with guests who are due to check in
  • Building and maintaining relationships with external booking agents, and frequent  guests
  • Maintaining business records and internal databases

 As  stated the role will be based within our Stanford le Hope office and will be working  with the team based there who will provide support with regards to the  required tasks, and any support needed in order to effectively fulfil the role.


Requirements and prospects

Desired skills

  • Efficient use of Microsoft Office
  • Customer service
  • Efficient use of hotel industry software
  • Customer complaints handling
  • Data analysis
  • Marketing
  • Attention to detail

Personal qualities

  • Hard working
  • Helpful
  • Reliable
  • Organised

Desired qualifications

  • Good communication skills, both written and verbal
  • Basic Experience with Microsoft office
  • Good levels of maths and English required

Future prospects

  • The apprentice once trained, will become a full member of our team once their apprenticeship period has ended
  • We intend to invest time and effort our end into helping you develop both customer service and administration skills, with the view that you would  remain with the company as an employee once trained
  • The business is fast  growing in a rapidly expanding market so the opportunities for advancement within the company are also available for the right candidate as the business grows

Things to consider

  • Own Transport will be an advantage, as you maybe required to visit properties

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Icon Range is a property company, developing Properties; and provides serviced apartments, predominantly to business travellers who are looking for a home from home when working away, with the service they expect from a hotel stay.

Our main business focus is the provision of serviced apartments to the business community. We have a number of apartments in Brentwood, Chelmsford and Southend which are let out on both longer term (months) and shorter term (days to weeks) basis.

This is managed by an office team based in Stanford le Hope and housekeeping in each area.

Employer

ICON T4 RANGE LIMITED

Address

Icon Range

The Green

Stanford-Le-Hope

SS17 0ER

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Training

Training provider

THELIGHTBULB LTD

Applications for this apprenticeship are being processed by The LightBulb Limited

Contact

Andrea Gregory 07764 969337 andrea@thelightbulb.net

  • TheLightBulb will deliver the Level 2 Customer Service Practitioner Apprenticeship Standard
  • You will need to attend 4 workshops remotely via Zoom
  • You will complete Functional Skills in maths and English if required
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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