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Customer Service & Administration Apprentice Stiller Warehousing & Distribution Limited

Support the successful completion of customer services administration alongside the customer services team providing effective and pro-active customer service to our clients. Be able to operate in a fast-paced, transport-orientated customer services role, ensuring that customers’ requests are acted upon.

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Closing date: 27 May 2022

Apprenticeship summary

  • Weekly wage

    £240.00

  • Working week

    Shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    1 years

  • Possible start date

    30 May 2022

  • Date posted

    25 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001812681

  • Positions

    1 available

Main Duties Include:

  • Distribution customers job input, pricing & invoicing
  • Speaking to customers on the telephone
  • Answering incoming calls to the business
  • Booking in of customer deliveries
  • Assist with POD requests
  • Effective use of customer contact database
  • Develop skills required by customer services department
  • Administrative support for customer services
  • Deal with customer queries and complaints both on the phone and via email
  • Customer follow up to exceptional standard
  • Log and report issues
  • Process and communicate additional charges with effective customer communication
  • Assist with the successful completion of daily customer service task list
  • Assist in development of the Customer Services Department’s capability and competency
  • Setup of customer accounts
  • Production of customer and internal reports
  • Additional duties maybe added to the role overtime to allow the ideal candidate to gain more experience within the business operations.

Requirements and prospects

Desired skills

  • IT Literate, previous experience preferred 
  • Good communication skills, both verbal and written
  • Effective at time management
  • Able to multitask, have ability to prioritise and be effective at problem solving

Personal qualities

  • Have a positive, can-do attitude
  • Be organised, a good team player and, where required, able to work on own initiative

Desired qualifications

English and Maths at GSCE Grade C/4, or equivalent.

Future prospects

Successful completion of the apprenticeship could lead to permanent contract with the company.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Stiller is a family-owned business, established in 1954, with a wealth of experience in the transport, distribution and warehousing sectors.

During our time in the industry, we have worked with some of the best known manufacturers and resellers in the country.

Our comprehensive service offering means that you can put your warehousing and/or distribution service requirements in the hands of tried, tested and trusted professionals.

Stiller operates over 200,000 square feet of warehousing and despatches from our North East England Distribution Centre up to 15 overnight “trunks” to several nationwide distribution hubs.

Through the utilisation of large volume, double deck trailers and strategically placed distribution hubs we are able to cut down on road-miles and emissions, reduce handling and shorten delivery lead times.

Stiller is also a regional provider of a broad range of commercial and industrial properties.

  • Family owned business established in 1954
  • Cost-effective regional and national distribution
  • Diverse fleet of collection and delivery vehicles
  • On –line tracking and tracing  of freight deliveries
  • High bay racked warehouses for up to 20,000 pallets
  • On-line stock tracking
  • Over 200,000 square  feet of food grade warehousing
  • ISO 9001 (Quality) accredited
  • ISO 14001 (Environmental) accredited
  • OHSAS 18001 (Health and Safety Management) accredited
  • Broad range of commercial and industrial properties to let

Employer

Stiller Warehousing & Distribution Limited

Address

Stiller Warehousing Ridgeway

Newton Aycliffe

DL5 6SP

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Training

Training provider

GEM Training

Applications for this apprenticeship are being processed by GEM Training

Contact

Jen Dunthorne 07848456359 jen.dunthorne@gem-training.com

  • Customer Service Level 2 Apprenticeship Standard
  • Functional Skills, if required 
  • Blended learning through workshops and trainer support via face to face or remote training sessions

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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