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Apprentice Customer Service Advisor Brew Tea Co

You will ensure that the experience drinkers and stockists have when they get in contact is consistently awesome. This involves processing orders quickly, providing help and information when required, and excellent factfinding skills, and remembering to keep the service as personal and individual as our drinkers

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Closing date: 28 Oct 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 09:00 - 17:30.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    07 Nov 2022

  • Date posted

    24 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

A normal day would include:

  • Prioritising & responding to incoming enquiries from drinkers & stockists (via email, tickets, live chat, phone call, in person)
  • Resolving complaints
  • Tracking orders & liaising with couriers
  • Providing drinkers with accurate information when requested (e.g., allergens, ingredients, ‘back in stock’ dates)
  • Responding to incoming tickets and enquiries from drinkers and stockists
  • Placing new orders for drinkers and stockists
  • Communicating any order changes to the warehouse team
  • Replying to reviews in a friendly and detailed manner
  • Welcoming visitors to Tea HQ

Requirements and prospects

Desired skills

  • Excellent written & verbal communication skills
  • Knowledge of using multiple computer & digital programmes (e.g., Microsoft Office Word/Excel, Google Sheets, web forms)

Personal qualities

  • Outgoing
  • Organised
  • Effective

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Potential to progress into a full-time job upon completion.

About the employer

Brew Tea Company was set up by Aideen and Phil back in 2012 with no budget, one customer and one big idea - to Make Tea Awesome. Now we’re a team of 20, reinvigorating and challenging the way tea is served, presented and perceived across all categories (foodservice, retail and online) in the UK and internationally.

The Brew Tea Company is a small business that is continuously growing and changing and would love someone to join the team that is keen to get stuck in - plus there will be plenty of opportunities to develop new skills and grow with the business.


Brew Tea Co



Acheson Way


M17 1GA

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Training provider

The Growth Company

Applications for this apprenticeship are being processed by Skills Solutions Ltd


Nikki Perry 07789979329

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths, and English (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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