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IT Support Apprentice Mayne Computer Technology Limited

We are seeking an enthusiastic, hard-working, punctual, computer literate candidate with an excellent knowledge of Word and Excel, some knowledge of hardware/networks would be advantageous

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Closing date: 25 Jun 2022

Apprenticeship summary

  • Weekly wage

    £217.50

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    27 Jun 2022

  • Date posted

    25 Jan 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001810543

  • Positions

    1 available

Some of the tasks included in this role will be as follows, but not restricted to:

  • Basic support of existing software, with staff assistance
  • Cover of support emails
  • Customer fault logging using our in-house system
  • Customer training manual assistance preparations
  • Assistance to Support Team where required
  • Assistance to Technical Manager re hardware setups and installs

As part of the general office team you will also be required to cover the reception desk two mornings each week, assist with greeting visitors and do some occasional typing for the Technical Manager.   


Requirements and prospects

Desired skills

  • Excellent written and verbal communication skills
  • Good time management and punctuality
  • Confident when dealing customers over the phone and in person
  • Excellent knowledge of Word and Excel
  • Some knowledge of hardware/networks would be advantageous

Personal qualities

  • Ability to work independently, as well as in a team
  • Methodical and intuitive approach to tasks
  • Sociable personality
  • Professional outlook
  • A keen interest in all things IT related

Desired qualifications

  • Minimum GCSE grade C/4 or above in maths & English

Future prospects

  • Designing, developing, testing and de-bugging of software programs for new products and enhancements of existing products
  • Support & troubleshooting of existing products
  • Liaising with clients, writing, developing, testing and reviewing code, supporting existing applications
  • Liaising with end users to fix defects, find solutions and test them
  • Training assistance to company trainers on all areas of our software covering: Accounts, Order Processing, Diaries, Stock Control etc.
  • Investigate the feasibility of change requests and add implementing solutions

Things to consider

  • Please note: Wage will be £5.80 per hour, salary will depend on the working hours agreed at interview

About the employer

We are a small but international software house based in Newcastle under Lyme, Staffordshire. Designed and developed in house by our own system professionals, our Software is designed for all types and sizes of companies from Independent Retailer, Multi-Branch Retail, Distributer to Multi-National Manufacturer.

Employer

Mayne Computer Technology Limited

Address

Unit 32

Newcastle

ST5 9QF

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Training

Training provider

TRAINING SYNERGY LIMITED

Applications for this apprenticeship are being processed by Training Synergy Limited

Contact

Helen Oakes 01270 500102 helen.oakes@escalla.co.uk

  • Level 3 Information Communication Technician
  • Training will be provided by escalla apprenticeships 

Apprenticeship standard

Information communications technician

Level 3 (A level)


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