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Level 2 Support Coordinator Apprentice Sequence Uk Ltd

As a Support Coordinator you will play an integral part in the customers journey of attaining a mortgage. These teams focus on the initial part of the customer journey and the final stages.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Jul 2022

  • Date posted

    17 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

You will key a large percentage of the cases coming into the Mortgage Business Unit , following the activation checklist you will ensure that the cases submitted are of a high standard. You will also be responsible for the final part of the customer journey liaising with relevant parties to capture important exchange and completion dates as well as checking the customers documentation to ensure they have been offered the exact product they applied for.

Responsibilities will include:

  • Document Checking - Input new mortgage cases on MUMS system. Carry out all checks in line with MBU process, making contact with relevant parties if further information is required Check mortgage offers are accurate and match what the customer applied for
  • Communication - Liaising with Mortgage Services Consultants to ensure that the correct documents are on HUB Liaising with Solicitors to obtain updates on customers applications as well capture exchange and completion dates Ensure that full and detailed notes are added to MUMS
  • Team Work - Be prepared to undertake any other duties as determined by Team Leader and/or Mortgage Business Unit Manager/Development & Support Manager
  • Compliance - Ensure adherence to all Compliance Directives and processes

Requirements and prospects

Desired skills

  • Previous mortgage administration experience is not essential, as is the ability to work in a busy, fast paced environment
  • Excellent communication skills; both verbal and written
  • Computer literate

Personal qualities

  • Attention to detail
  • Have a resilient , positive and friendly attitude
  • Motivated individual
  • Ability to make decisions independently of team leader. You should be an individual who can be assertive, following company processes and guidelines provided
  • You need to adopt a conscientious approach and be able to work under pressure with minimum supervision. An innovative approach to problem solving would be an advantage
  • You should be an individual who can demonstrate mental agility to deal with more than one job at a time, capable of multi-tasking and independently managing a high workload
  • You must at all times adopt a professional attitude and approach when dealing with all parties
  • You will need to be a confident and outgoing team player that is able to demonstrate ability to prioritise and organise appropriately
  • It is also essential that you are accurate, numerate and have good attention to detail

Desired qualifications

None required as full training is provided.

Future prospects

To advance to a Level 3 Customer Service Apprenticeship upon completion.

About the employer

Connells is committed to providing the highest levels of customer care alongside a range of products and services. We understand that deciding what to do with any property can be a stressful time. That’s why we’ve based the success of Connells on one simple philosophy; to remove all those stresses and strains by offering a personal yet innovative approach with you in mind. Since the first Connells opened its doors in 1936, the company has risen to become one of the largest and most successful estate agency groups in the country. Our proactive approach is what sets us apart from other estate agencies. Whatever your situation, we are confident we can assist you.


Sequence Uk Ltd


Cumbria House 16 20

Hockliffe Street

Leighton Buzzard


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Training provider


Applications for this apprenticeship are being processed by HIT Training Ltd


Vicky Williams 02393876392

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional Skills in maths and English (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022