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Sales Administrator Apprentice Adelphi Group of Companies

To provide key administrative support to the sales team by generating quotations, processing sales orders and delivering a high level of customer service to our potential and existing customer base by phone and email.

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Closing date: 01 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    5 days from Monday to Friday, 9.00am - 5.00pm. Including 1 hour unpaid lunch break.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    11 Jul 2022

  • Date posted

    17 Jan 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Overall role responsibility:

To provide key administrative support to the sales team by generating quotations, processing sales orders and delivering a high level of customer service to our potential and existing customer base by phone and email.

Key role responsibilities:

  • Answer day to day enquiries from existing and potential customers, including price queries, stock availability and order processing
  • Generate quotations via email within the 24/48 hour response time
  • Process sales orders from customers from receipt of order through to dispatch and invoice stage, sending out all relevant paperwork to the customer
  • Ensure our customer and contact database is kept up to date and amend details where necessary
  • Complete non-conformance reports for all transport, dispatch and receipt and production queries, as well as late dispatches to customers due to internal issues
  • Maintain a high level of customer service by keeping customers updated on the status of their orders and providing information where required
  • Participating in the annual stock take and entering counted quantities into the system, reconciling mismatches where found
  • Liaise with the warehouse to ensure goods sent out match the customer’s order and are sent out on time
  • Creating production orders for the engineering department to manufacture in house items
  • Working closely with the engineering department for manufactured orders, ensuring completion dates are met
  • Generate purchase orders and liaise with suppliers to ensure incoming goods are received by the date required and updating the system if any delays are expected
  • Receiving incoming stock into the system ensuring all relevant batch details are entered where necessary
  • Calculate and update annual price lists and distribute to the relevant customers
  • Ensure serial number lists are kept up to date
  • General office duties

Requirements and prospects

Desired skills

Ideally the successful candidate will possess the following:

  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Organisational skills with an efficient and systematic approach
  • Attention to detail
  • Strong IT skills
  • Ability to work on own initiative
  • Flexibility
  • Willingness to input and evolve new processes and projects
  • Training will be provided on company computer programmes and relevant procedures required to carry out your tasks efficiently and effectively

Personal qualities

We are interested in applicants who are self-motivated, positive and enthusiastic and who will be keen to develop new skills and experiences.

Desired qualifications

  • English GCSE, grade A-C/8-4 (or equivalent)
  • Maths GCSE, grade A-C/8-4 (or equivalent)
  • At least 5 GCSE’s, grade A-C/8-4 (to include the above, or equivalent)

Future prospects

Upon successful completion of the Apprenticeship and assuming good performance, support will be provided to apply for a permanent position with the company. All previous Apprentices have successfully secured employment with us upon completing their Apprenticeship.

About the employer

Adelphi Masterfil, a division of The Adelphi Group of Companies, is a manufacturer of liquid filling and capping machines for industries such as Pharmaceutical, Cosmetic, Toiletries, Food, Agrochemical and Lube Oil, supplying equipment to companies both in the UK and overseas. Based in West Sussex, Adelphi can trace its roots back to May 10th 1947. Whilst we are proud of what we have achieved since then, we always aim to improve our product offering and to grow our business by delivering what our customers want. As a business with a strong sense of moral responsibility, we treat our customers, suppliers and staff with respect, building relationships that often last for decades.


Adelphi Group of Companies


Olympus House

Mill Green Road

Haywards Heath

RH16 1XQ

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Training provider


Applications for this apprenticeship are being processed by Rewards Training Recruitment Consultancy


Donna Eyre

  • Level 3 Business Administration (Standard)
  • Functional Skills Qualification in mathematics (Level 1)
  • Functional Skills Qualification in English (Level 1)
  • Functional Skills qualification in Information and Communication Technology (Level 1)
  • Personal Learning & Thinking Skills
  • Employment Rights & Responsibilities

Apprenticeship standard

Business administrator

Level 3 (A level)

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