Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Advisor Apprentice APECS CONSULT LTD

A fantastic opportunity to a Customer Service Advisor to enhance our team. From helping with daily business operation tasks to interacting with customers from a variety of backgrounds, you will also be working across variety of customers - offering you an oversight of how a business operates whilst completing your Customer Service Apprenticeship.

Sign in to apply

Closing date: 06 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.00am - 5.00pm

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    20 Jun 2022

  • Date posted

    14 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties to include but not limited to:

  • Daily contact with our customers through various communication channels e.g. phone, email and live chat
  • Processing sales orders
  • Promoting sales offers via calls and emails
  • Market research on customers and competitors
  • Processing new account applications
  • Working closely with the sales team to bring new customers on board
  • Account management, ensuring our customer database is kept up to date
  • Resolving general enquiries and any other ad-hoc customer service tasks

Requirements and prospects

Desired skills

  • Computer skills including Word, Excel, and PowerPoint
  • Great communication skills both verbally and written
  • Strong ability to multi-task and prioritise workload
  • Excellent attention to detail

Personal qualities

  • Hard-working and willing to learn
  • Excellent work ethic, self-motivated and team player
  • Enthusiastic and energetic approach to meeting the responsibilities of your role

Desired qualifications

  • Maths and English GCSE A-C / 8-4 grade or equivalent qualifications

Future prospects

  • There is a potential full time position offered to the right candidate

Things to consider

  • Virtual learning sessions with Walsall College

About the employer

APECS is an international manufacturer and distributer and was established in 1991 in Moscow and over the past 30 years, it has steadily grown to secure a leading position in the global marketplace, by designing and manufacturing a large range of high-quality hardware for the lock and architectural hardware industries, opening offices in the UK 5 years ago.




Unit 4

Navigation Point

Golds Hill Way



You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Walsall College - Wisemore Campus


Samantha Williams 01922 688898

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • 20% off the job training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.