Customer Service Advisor Apprentice APECS CONSULT LTD
A fantastic opportunity to a Customer Service Advisor to enhance our team. From helping with daily business operation tasks to interacting with customers from a variety of backgrounds, you will also be working across variety of customers - offering you an oversight of how a business operates whilst completing your Customer Service Apprenticeship.
Closing date: 06 Jun 2022
Apprenticeship summary
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Weekly wage
£192.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 8.00am - 5.00pm
Total hours per week: 40.00
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Expected duration
18 months
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Possible start date
20 Jun 2022
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Date posted
14 Jan 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001809464
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Positions
1 available
Duties to include but not limited to:
- Daily contact with our customers through various communication channels e.g. phone, email and live chat
- Processing sales orders
- Promoting sales offers via calls and emails
- Market research on customers and competitors
- Processing new account applications
- Working closely with the sales team to bring new customers on board
- Account management, ensuring our customer database is kept up to date
- Resolving general enquiries and any other ad-hoc customer service tasks
Requirements and prospects
Desired skills
- Computer skills including Word, Excel, and PowerPoint
- Great communication skills both verbally and written
- Strong ability to multi-task and prioritise workload
- Excellent attention to detail
Personal qualities
- Hard-working and willing to learn
- Excellent work ethic, self-motivated and team player
- Enthusiastic and energetic approach to meeting the responsibilities of your role
Desired qualifications
- Maths and English GCSE A-C / 8-4 grade or equivalent qualifications
Future prospects
- There is a potential full time position offered to the right candidate
Things to consider
- Virtual learning sessions with Walsall College
About the employer
APECS is an international manufacturer and distributer and was established in 1991 in Moscow and over the past 30 years, it has steadily grown to secure a leading position in the global marketplace, by designing and manufacturing a large range of high-quality hardware for the lock and architectural hardware industries, opening offices in the UK 5 years ago.
Employer
APECS CONSULT LTD
Address
Unit 4
Navigation Point
Golds Hill Way
Tipton
DY4 0PY
Training
Training provider
WALSALL COLLEGE
Applications for this apprenticeship are being processed by Walsall College - Wisemore Campus
Contact
Samantha Williams 01922 688898 samanthawilliams@walsallcollege.ac.uk
- Customer Service Practitioner Level 2 Apprenticeship Standard
- 20% off the job training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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