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Customer Service Apprentice Tmm Direct Ltd

A small family-run ecommerce retailer supplying egg incubation and veterinary equipment to individuals and organisations are seeking to recruit a Customers Services Operative to join their friendly team of highly motivated individuals.

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Closing date: 29 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday – 8.30am to 4.30pm

    Total hours per week: 35.00

  • Expected duration

    52 weeks

  • Possible start date

    08 Aug 2022

  • Date posted

    13 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

· The main duties will be to provide customer service and after-sales support to our customers, primarily via email.

· Provide sales and after-sales support to customers through email and occasional telephone communication.

· Replying to customer reviews and communicating via other platforms such as social media.

· Printing customer orders from our order-management system and adding these to the DPD delivery manifest.

· General office administration tasks, to include printing, filing and the checking of invoices/delivery notes.

Requirements and prospects

Desired skills

· Good verbal and written communication skills

· Good IT skills


Personal qualities

· Attention to detail

· Good team player

Desired qualifications

  • Ideally C/4 and above (or equivalent) in GCSE English and maths

Future prospects

  • Excellent future prospects for the right candidate


About the employer

At The Incubator Shop, we understand the importance of quality, in every part of our operations. We don’t want to simply satisfy our customers...we want to delight them! This is why when you browse our website, send us an email, or call a member of our dedicated team; you will receive a premium quality service. 


Tmm Direct Ltd


Unit A4


HU17 0JT

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Training provider


Applications for this apprenticeship are being processed by McArthur Dean Training Ltd


Julie Curtis 01482 307357

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • One to one Tutor Assessor support in the workplace working towards Customer Service Practitioner Level 2 Standard 
  • Attending weekly classes covering Health and Safety and Equality and Diversity 
  • Functional Skills if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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