Customer Service Apprentice PrimoDialler Partnership
The company have an exciting opportunity for those who are seeking an apprenticeship in a Customer Service role. Working alongside Babington, this is a great role for the right candidate.
Closing date: 31 May 2022
Apprenticeship summary
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Weekly wage
£180.38
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Days and times to be confirmed.
Total hours per week: 37.50
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Expected duration
15 months
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Possible start date
06 Jun 2022
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Date posted
11 Jan 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001807945
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Positions
1 available
Duties will include:
- Update the company database by inputting information from each call
- Collaborate with the support team to handle issues with larger revenue customers
- Work on special short-term projects to offer customised support
- Monitor customer satisfaction levels and develop methods for increasing them
- Assist in delivering excellent customer service
Requirements and prospects
Desired skills
- Ability to work well in a team environment
- Confident phone skills
- Proficient in Excel
- Good time management
Personal qualities
- Professional manner
- Friendly and helpful manner
- Positive attitude to work
- Strong sense of professionalism and discretion required
Desired qualifications
- 5 GCSEs at grades C/4 or above (or equivalent) including English and maths
Future prospects
The opportunity for a full-time job role when your apprenticeship is completed.
About the employer
Primo Dialler has been providing industry-leading hosted dialler solutions since 2015. In this time we have developed a fully integrated and simple to use call centre solution that has put us at the forefront of predictive dialling technology.
Our mission is simple: to create the ideal hosted dialler solution for your business and offer you the most flexible and easy to use call centre solutions available in the market today. With a team of industry experts with over 15 years’ experience in the call centre sector, our strengths lie in our people. This makes us uniquely placed to give you the very best advice about hosted dialler and call centre solutions for your business.
Employer
PrimoDialler Partnership
Address
The Mint NO 1
Icknield Street
Birmingham
B18 6RU
Training
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Applications for this apprenticeship are being processed by BABINGTON BUSINESS COLLEGE LIMITED
Contact
Diane Stanley 07552276536 diane.stanley@babington.co.uk
Customer Service Specialist Level 3
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Before you apply
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