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Customer Service Apprentice PrimoDialler Partnership

The company have an exciting opportunity for those who are seeking an apprenticeship in a Customer Service role. Working alongside Babington, this is a great role for the right candidate.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and times to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    06 Jun 2022

  • Date posted

    11 Jan 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001807945

  • Positions

    1 available

Duties will include:

  • Update the company database by inputting information from each call
  • Collaborate with the support team to handle issues with larger revenue customers
  • Work on special short-term projects to offer customised support
  • Monitor customer satisfaction levels and develop methods for increasing them
  • Assist in delivering excellent customer service

Requirements and prospects

Desired skills

  • Ability to work well in a team environment
  • Confident phone skills
  • Proficient in Excel
  • Good time management

Personal qualities

  • Professional manner
  • Friendly and helpful manner
  • Positive attitude to work
  • Strong sense of professionalism and discretion required

Desired qualifications

  • 5 GCSEs at grades C/4 or above (or equivalent) including English and maths

Future prospects

The opportunity for a full-time job role when your apprenticeship is completed.


About the employer

Primo Dialler has been providing industry-leading hosted dialler solutions since 2015. In this time we have developed a fully integrated and simple to use call centre solution that has put us at the forefront of predictive dialling technology.

Our mission is simple: to create the ideal hosted dialler solution for your business and offer you the most flexible and easy to use call centre solutions available in the market today. With a team of industry experts with over 15 years’ experience in the call centre sector, our strengths lie in our people. This makes us uniquely placed to give you the very best advice about hosted dialler and call centre solutions for your business.

Employer

PrimoDialler Partnership

Address

The Mint NO 1

Icknield Street

Birmingham

B18 6RU

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Applications for this apprenticeship are being processed by BABINGTON BUSINESS COLLEGE LIMITED

Contact

Diane Stanley 07552276536 diane.stanley@babington.co.uk

Customer Service Specialist Level 3 

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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