Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Digital Support Assistant Apprentice We Love Surveys Ltd

Reporting to the Client Success Manager, this role will involve liaising with clients and colleagues to ensure they are supported at all times.

Sign in to apply

Closing date: 01 Jul 2022

Apprenticeship summary

  • Weekly wage

    £168.35

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. 09:00 - 17:00.

    Total hours per week: 35.00

  • Expected duration

    1 years

  • Possible start date

    02 Jul 2022

  • Date posted

    11 Jan 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001807411

  • Positions

    1 available

Reporting to the Client Success Manager, this role will involve liaising with clients and colleagues to ensure they are supported at all times.

The core duties in this role will be:

  • Project administration for a specified range of clients
  • Monitoring client engagement and identifying areas for improvement
  • Working with the technical team to ensure client projects reach their full potential
  • Supporting the implementation of new projects
  • Attending client and internal meetings
  • Supporting on all business digital applications
  • Supporting on the service of all digital applications
  • Monitoring incoming communication via phone and email
  • Taking appropriate action to ensure requests are resolved in a timely manner

Requirements and prospects

Desired skills

  • Have previous customer service or administrative experience
  • Have some experience using Microsoft Office programs (Word, Excel)

Personal qualities

  • Team focussed
  • Be able to learn technology, systems, and processes quickly
  • Be a self-starter; proactive and motivated to get the job done with the ability to work unsupervised
  • Be willing to get involved across the whole of the business
  • Be looking to develop in and take ownership for their role within the company

Desired qualifications

Some previous experience in a customer experience role would be beneficial

Future prospects

This is an apprenticeship position with the opportunity for progression if you prove to be a valuable member of the team


About the employer

GBS Apprenticeships are recruiting for a company that Specialise in 'point of experience' feedback. The company focus and capture those feelings as they happen for the benefit of a business and for future customers, colleagues and patients. The company offers support making sure that any feedback that is collected allows businesses to act positively.

Employer

We Love Surveys Ltd

Address

5

Oakwood Drive

Loughborough

LE11 3QF

You must have JavaScript enabled to view a map of the location


Training

Training provider

GUARD BUSINESS SOLUTIONS LIMITED

Applications for this apprenticeship are being processed by GUARD BUSINESS SOLUTIONS LIMITED

Level 3 Digital Support Technician apprenticeship standard.

With new technologies emerging and evolving it's the perfect time to develop your skills to be ahead of the game. These skills will help maximise the effective use of digital technologies, productivity software and digital communication for an organisation.

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations of all types are increasing applying digital technologies across all their business functions to maximise productivity. The demand for people who can support and implement these digital operations and digital transformation projects is increasing. Similarly, organisations of all types are increasingly supporting their service users though online and digital channels, as they develop omni-channel approaches to meeting customer needs, deflect traditional telephone and face-to-face contacts and to reduce costs.

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options:

A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.

In their daily work, Digital Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face to face.

Apprenticeship standard

Digital support technician

Level 3 (A level)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.