Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Assistant William Property Management Limited

This apprenticeship will provide challenging work for an organised and attentive people person. The job offers great variety and will involve all aspects administration work, liaising with a range of internal and external customers, dealing with phone and email enquiries and providing administration support to other team members.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2022

Apprenticeship summary

  • Weekly wage

    £180.00

  • Working week

    36.25 working hours per week: 9am-5pm, 5 days a week, Monday – Saturday (to include every second Saturday) Includes a 45 minute lunch break 20% paid time during working hours to complete learning

    Total hours per week: 36.25

  • Expected duration

    1 years

  • Possible start date

    07 Nov 2022

  • Date posted

    24 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001805042

  • Positions

    1 available

Training role potentially leading to permanent position for the right candidate.

  • Delivering high levels of customer service by answering calls and email enquiries from a range of stakeholders, including tenants and landlords
  • Scheduling and attending viewings with clients in line with service agreements
  • Liaising with contractors, property owners and other external customers to provide information to facilitate property sales.
  • Provide administration and clerical support to other team members.
  • Independent working as necessary.

Requirements and prospects

Desired skills

  • Good working knowledge of Microsoft Office
  • Good business writing skills; grammar, punctuation and spelling
  • Excellent communication skills
  • Excellent approach to customer service
  • Attention to detail
  • Excellent time management and punctuality
  • Experience in customer service

Personal qualities

  • Honest, open and reliable 
  • Friendly and respectful of others
  • Hard working with high standards and a ‘can do’ attitude
  • Willingness to listen and learn new skills and open minded about new challenges
  • Punctual and well presented
  • Able to work independently

Desired qualifications

  • GCSE (or equivalent) Grade A*-C/4-9 is required in English and maths.

Future prospects

  • Potential for full time employment for the right candidate.
  • There are opportunities to progress from a Level 2 to a Level 3 qualification
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Interview
We will be interviewing candidates who meet the criteria and will recruit after a successful interview which may be before the closing date.

Reality Check
You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

Travel Information
The role is conveniently based in the centre of Faversham, a short walk from the nearest train and bus stations.

About the employer

William Property Management Ltd is an independent property agent specialising in block management and residential and commercial lettings.
We have a high-street office in Faversham, Kent.

Employer

William Property Management Limited

Address

111

West Street

Faversham

ME13 7JB

You must have JavaScript enabled to view a map of the location

Training

Training provider

KENT COUNTY COUNCIL

Applications for this apprenticeship are being processed by Kent Training & Apprenticeships

Contact

Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&A@kent.gov.uk

On the job training with the employer whilst working towards the Apprenticeship Standard - Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Functional skills if needed.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2022