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Guests / Customer Service Apprentice Flip Out Pumped Up Hereford

Excellent opportunity working for one of the UK’s biggest and most advanced inflatable adventure arenas. You will work in the busy business delivering outstanding guest/customer service.

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Closing date: 14 Jul 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Minimum 25 hrs, Tuesday - Saturday, shifts to be confirmed. In line with standard working hours within the industry this vacancy is less than 30 hours per week. The overall duration of the apprenticeship is therefore extended accordingly.

    Total hours per week: 25.00

  • Expected duration

    18 months

  • Possible start date

    21 Jul 2022

  • Date posted

    24 Dec 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Main Job Duties and Responsibilities

  • deal directly with customers either by telephone, electronically, face to face via social media
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • process orders, forms, applications and requests
  • organise workflow to meet customer timeframes
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate internally
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

Requirements and prospects

Desired skills

  • interpersonal skills
  • communication skills- verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • computer literate

Personal qualities

  • common sense
  • willingness to learn
  • adaptability
  • initiative
  • stress tolerance
  • positive attitude
  • enthusiastic
  • polite, good time keeping
  • punctual
  • team player

Desired qualifications

GCSE A*-C or 9-4 in English and Maths or equivalent qualifications.

Future prospects

Possibility of a full time post upon completing the apprenticeship.


About the employer

The UK's most advanced inflatable and adventure arena has arrived! *NOW OPEN*

With loads of fantastic features, the Flip Out arena has something for everyone, with loads to keep both adults and kids entertained for hours. With free onsite parking and our Flip Out cafe offering tasty food and drinks, we have everything for the perfect day out. Expect to see more than just arena sessions with Flip Out birthday parties, After Dark sessions and our dedicated toddler and SEN sessions.


Flip Out Pumped Up Hereford


Unit 21 Mortimer Trading Centre

Mortimer Road



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Training provider


Applications for this apprenticeship are being processed by Herefordshire Group Training Association


Hayley Grismond 0143 2377010

 Training through HWGTA normally comprises of five days per week in company with one day release as and when required at our Training Centre at Holmer Road, doing a level 2 customer service practitioner standard. Functional Skills Maths, English (if required)

A monthly monitoring visit in company will also take place, during which we make ourselves available for discussion about any special training that may be useful to you, and to identify and resolve problems if they arise.

At the end of your training period you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours.

In addition, the training programme includes an optional 5-day team building residential course, usually held in April/May each year.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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