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Apprentice Field Support Supervisor Home Instead

The role of Field Support Supervisor is to ensure that our clients receive the appropriate support and a high-quality service in conjunction with taking control of Care Plans, Compliance and administration duties. This role will be perfect for someone to support, lead and manage the CAREGiver’s ensuring their wellbeing is always at the forefront

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Closing date: 28 Oct 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts alternating weekly - include shifts from Monday to Sunday, 8am-4pm. Days and shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    07 Nov 2022

  • Date posted

    23 Dec 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

Responsibilities will include:

  • Create, update and audit client care plans and assist with digital care planning
  • To support in the interview, training and induction process
  • Support care consultations, service reviews and completing client support plans for all care clients
  • Conduct weekly welfare checks, staff supervisions and client QAs for Live-in CAREGivers
  • Maintain accurate client and CAREGiver records on Home Instead software and People Planner
  • Conduct client and CAREGiver introductions
  • Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care
  • Carry out client reviews and action these accordingly
  • Support and mentor CAREGivers
  • Provide support to the Client Experience team
  • Maintain regular contact with clients and CAREGivers
  • Any other duties as directed by your line manager
  • Participate in on-call duties as required
  • Ensure in respect of employment and service delivery
  • Carry out any other duties deemed necessary for the successful operation of the business

Requirements and prospects

Desired skills

  • Experience in the care sector delivering a wide range of personal care services
  • Experience of understanding lone working polices and knowledge of safeguarding procedures
  • Experience of working with MAR sheets and medication in a supervisory role
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care
  • Good communication skills with the ability to build rapport quickly
  • Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate
  • Must have full driving licence and means of transport if required within the territory to visit clients

Personal qualities

  • Kind, caring and compassionate 
  • Able to multi-task, prioritise workload and be calm under pressure
  • Understanding of the needs of others
  • Able to work on your own and use your own initiative.
  • Driving results
  • Adapting to change
  • Customer focus 
  • Quality focus
  • Influencing staff
  • Teamwork & collaboration 
  • Outstanding communication 
  • Relationship management 
  • Be organised and flexible to meet the needs of the business
  • Agile learner 
  • passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes
  • Must be confident to use care management technology including providing support and training to CAREGivers
  • Must understand the importance of confidentiality working within current legislation

Desired qualifications

Level 3 NVQ in Health and Social Care (or equivalent) or willing to work towards.

Future prospects

Promotion upon completion.

About the employer

Home Instead Lewes & Uckfield are a forward-thinking family-run business based in Ringmer. We have family values and treat our employees and our clients as family and truly take care of one another. We are extremely proud to be different.

With a growing demand for quality care services, we are looking for kind and compassionate people like you to help lead our team of CAREGivers, who are making a true difference to the quality of life of people from the Saltdean to Seaford, from Newhaven to North Chailey.


Home Instead


The Cloisters Broyle Place Farm Sui

Laughton Road



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Training provider


Applications for this apprenticeship are being processed by Impact Futures


Caitlin Genge 07706351459

Level 3 Lead Adult Care Worker apprenticeship standard, which includes

  • Functional Skills in maths and English if required
  • Level 3 Diploma in Care

Impact Futures:

Apprenticeship standard

Lead adult care worker

Level 3 (A level)

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