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Level 2 Passenger Assistant Apprenticeship Community Transport Calderdale Ltd

Assist passengers travelling on CTC services, ensuring their safety, comfort and dignity. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shift working including evenings and weekends. Shifts to be confirmed.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    01 Jun 2022

  • Date posted

    20 Dec 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Assist passengers boarding and alighting vehicles including operating the tail-lift and pushing and securing wheelchairs
  • Support passengers who need help with kerbs and stairs, including assisting into home where needed
  • Ensure passengers are wearing seatbelts. Carry and secure mobility equipment and luggage
  • Communicate kindly and effectively with all passengers, including those with hearing difficulties, learning difficulties or cognitive difficulties such as dementia.
  • Comply with all Covid precautions and infection control procedures as per current CTC policies (which will change over time). This may include wearing PPE, cleaning procedures and social distancing
  • Ensure passengers comply with any Covid measures which apply to their journey, such as wearing masks and social distancing
  • Record all necessary monitoring and other information for each journey
  • Respond professionally to requests for transport and home support from Coordinators

Requirements and prospects

Desired skills

  • Able to communicate clearly in English
  • Able to write clearly in English to complete monitoring forms

Personal qualities

  • Helpful, kind disposition
  • Ability to work and communicate with a wide range of groups and individuals
  • Good timekeeping. Reliable, trustworthy, empathetic, caring

Desired qualifications

  • A-C / 8-4 grades in maths and English or equivalent 

Future prospects

  • To be discussed on completion of apprenticeship.

About the employer

Community Transport Calderdale provides transport for local people who cannot access alternatives due to disability, ill-health, poverty or exclusion.


Community Transport Calderdale Ltd


Unit B11

Tenterfiel Burnley Road



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Training provider


Applications for this apprenticeship are being processed by Calderdale College


Madeline Oxby 07974 587 441

  • Customer Service Practitioner Level 2 Apprenticeship Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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