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Customer Service Apprentice Forfarmers Uk Limited

As a Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers.

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    5 days per week, 8:30 – 5:00 Monday to Friday and 1 in 5 Saturdays

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Jul 2022

  • Date posted

    06 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001802343

  • Positions

    1 available

As a Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers. You will be focused on order, prescription and complaint management, in addition to structured reporting requirements, whilst proactively identifying ways to improve the customer experience at every opportunity. This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding

  • Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity
  • Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles
  • Develop a deep knowledge and understanding of the key account process, its farmers and contract growers
  • Offer highly efficient problem solving solutions
  • Produce accurate reports within a timely manner 

Prescription Management:

  • Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times

Requirements and prospects

Desired skills

Able to work as part of a team

Personal qualities

Friendly, approachable, flexible, hard working, keen to learn 

Desired qualifications

GCSEs or equivalent

Future prospects

To progess to Key Account Advisor

Things to consider

You will be required to work 1 in 5 Saturdays 


About the employer

ForFarmers is an internationally operating feed company that offers Total Feed solutions for conventional and organic livestock farming. ForFarmers gives its very best “For the Future of Farming”: for the continuity of farming and for a financially secure sector. By working side-by-side with farmers ForFarmers delivers real benefits: better returns, healthier livestock and greater efficiency.

Employer

Forfarmers Uk Limited

Address

Horizon House

Bury St. Edmunds

IP30 9ND

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Training

Training provider

W S TRAINING LTD.

Applications for this apprenticeship are being processed by W S Training Ltd

Contact

Rachael Jones 07793444962 rjones@wstraining.co.uk

Full Training to be provided 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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