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Customer Service Apprentice S Lester Packing Materials Ltd

A fantastic opportunity has arisen for an individual taking the first steps in a career or perhaps those hoping to retrain and reskill. The individual will join the Company at an exciting time as we continue to evolve and grow, whilst developing our office team.

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Closing date: 19 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday: 9.00am to 5.00pm, Friday 9.00am to 3.45pm

    Total hours per week: 39.00

  • Expected duration

    18 months

  • Possible start date

    27 Jun 2022

  • Date posted

    12 Dec 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Starting at entry level you will build your skills and experience in an Internal Sales / Customer Service Office, whilst working towards a level 2 Customer Service Practitioner qualification. The ideal person should be willing to learn and keen to develop further within our company.

This is a customer facing role for a candidate with a warm and welcoming telephone manner.

The department provides excellent service to the customer, right through the process from order to delivery. This role will be to support this core function, ensuring the customers get the best possible service, in a responsive manner.

The ideal candidate is someone that wants to work within the field of internal sales/customer service who wants to learn and understand every aspect of the Company. To learn and understand the product, to question procedures and the ‘this is the way it’s always been done’ mentality.  Always looking to strive, push and progress.

You can expect to be:

  • The first point of contact for customers and visitors, answering the door, telephone calls and emails, in a friendly but professional manner.
  • Carrying out a range of customer service and administration tasks such as;
  • Filing of orders
  • Running reports for orders placed
  • Checking acknowledgements against reports
  • Data inputting including working on Spreadsheets
  • Collating information for management or other colleagues as required.

Requirements and prospects

Desired skills

  • Good Maths skills
  • Written skills
  • Work accurately
  • Customer focused with excellent communication skills
  • Able to work under own initiative
  • Think methodically
  • Organised

Personal qualities

  • A desire for continuous personal and professional development
  • Driven and motivated to succeed
  • Hardworking, flexible and reliable
  • Tenacious
  • Inquisitive
  • Works well in a team

Desired qualifications

GCSE Maths and English grade A - C (4-9) is essential.

Future prospects

A permanent position, with a variety of progression opportunities, will be available for the right candidate on successful completion of the apprenticeship.

During the Apprenticeship, the Company would identify which areas the candidate excels and facilitate progression within the Company, in those areas or roles. 

About the employer

Lesters are a family owned business with big ambitions to shake up the packaging industry.

You can visit us on You Tube to see our production facility in action or check us out online or on social media.

By innovating, challenging and creating, we’re pushing ourselves and the people we work with forward. Our team have the same drive and values we do - to make sure customers get the boxes they need when they need them.

We deliver more.


S Lester Packing Materials Ltd


Unit 15

Mount Road



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Training provider


Applications for this apprenticeship are being processed by City of Wolverhampton College


Clare McAuliffe

  • Customer Service Practitioner level 2 standard 
  • Functional Skills as required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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