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Apprentice Digital Support Technician BT

Our Digital Support Technicians play a key role looking after our bespoke communications networks for some of our clients that help keep our country safe. We can’t tell you too much more about what it is you’ll be doing, as a lot of the work we do is highly sensitive and secure, but – in our opinion at least – it’s really exciting.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022

Apprenticeship summary

  • Annual wage

    £16,422.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Sep 2022

  • Date posted

    09 Dec 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001800421

  • Positions

    1 available

Responsibilities will include:

  • You’ll be helping to manage the support and development of global and highly complex voice and data platforms solutions, following the ITIL service operations model
  • Your day-to-day work can range from troubleshooting network faults to completing customer and internal work orders, to system administration, project support and migration support
  • You’ll also carry out tasks to help install and commission various types of new equipment and technologies within our various bespoke platforms – it’s all in a day’s work for you
  • We’ll get you trained in the use of cutting-edge technologies to remotely diagnose and support various types of platforms across a variety of different networks. The variety of technologies that we cover open the doors to learn and develop your own personal skills portfolio, so you can become an expert in the things you like doing
  • You’ll learn to prioritise effectively and to solve problems, using your own initiative to get things working in the most logical and efficient manner. It’s key you avoid any network downtime, and make sure you always put the customer first

Our Support Technicians have a really unique role in keeping our country connected.  Not only will you be faced with a different set of challenges every day, but you could also be tackling those problems in different ways too.


Requirements and prospects

Desired skills

  • Bold decision-making skills
  • Inspiring communication skills

Personal qualities

  • Solution focused     
  • Customer champion 
  • Collaborative partner
  • Change agent
  • Commercial thinker

Desired qualifications

5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English Language.

Future prospects

Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship.

Things to consider

Please note:

All of our apprentice schemes are subject to eligibility criteria.

Because of the nature of the work we do, this role will require you to obtain security clearance.


About the employer

BT is the world’s most established communications company, employing over 90,000 people across 180 countries, which offers a world of possibilities for all globally. We help people to communicate anywhere, at any time and with any technology they want.

Known as a major technology player who pioneers the digital advances that shape and drive the information age, BT help people create, collaborate and communicate better than ever before.

In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector.

Employer

BT

Address

Cocklebury Road

Chippenham

SN15 3QP

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Training

Training provider

BT

Applications for this apprenticeship are being processed by BT

Contact

apprentice.recruitment@bt.com

You’ll study a Level 3 Information Communications Technician apprenticeship standard.

Your apprenticeship scheme will last 18 months and 20% of your working hours will be dedicated to studying.  

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022