Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice Skinners of Rye

Skinners of Rye, based in Rye, are recruiting for a Customer Service Apprentice. The successful apprentice will work on the reception assisting customers alongside the Bodyshop Controller and Body Shop Reception, complete data entry, undertake administration and so on.

Sign in to apply

Closing date: 05 Jun 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday; shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    36 months

  • Possible start date

    10 Jun 2022

  • Date posted

    08 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001799881

  • Positions

    1 available

Some of the key tasks will include, but are not limited to:

  • Working with Body Shop Controller on Body Shop Reception
  • Assisting with booking customers in for Accident Repairs
  • Customer progress reporting
  • Assisting with final vehicle handover process
  • Assisting BS controller with Parts ordering and processing
  • Data entry on BS Data Management System
  • Learning all areas of Body Shop admin control
  • Assisting Estimator with Damage repair estimating Process
  • Good level of computer and literacy skills
  • Development of communication skills and customer awareness

Requirements and prospects

Desired skills

  • The ability to meet deadlines
  • The ability to communicate with customers in an appropriate manner, remaining professional especially in difficult circumstances
  • Be willing to learn about the products and services on offer
  • The ability to listen and follow instructions
  • The ability to stand for long periods of time
  • The ability to problem solve
  • The ability to work in a team

Personal qualities

  • The ability to present the company professionally if successfully appointed
  • Positivity within the team, with customers and when receiving feedback
  • Have the desire to want to enhance the customer’s experience
  • Have the desire to provide support to the rest of the team to get the job done and be ready to get ‘stuck in’

Desired qualifications

  • There are no essential qualifications for this apprenticeship, instead we are looking for an apprentice with a ‘can do’ attitude. There will however be an initial assessment in maths and English before you start the apprenticeship to check your current working level

Future prospects

  • Many of our staff have stayed with us for an extensive period and we predict that if the apprenticeship goes well that there may be a position avaliable at the end of the apprenticeship

Things to consider

  • This apprenticeship will be based in the workplace. The only time that you would be required to attend college would be to complete final Functional Skills maths and English exams
  • If you have previous qualifications, then you will not need to come to college at all. Instead an assessor will visit you in the workplace

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).


About the employer

We are an insurance approved body repair shop, working on a variety of vehicle manufactures. We also take part in vehicle restoration and modification. Our work is to a high standard, using the latest equipment in a modern workshop.

Employer

Skinners of Rye

Address

74

Fishmarket Road

Rye

TN31 7LP

You must have JavaScript enabled to view a map of the location


Training

Training provider

EAST SUSSEX COLLEGE GROUP

Applications for this apprenticeship are being processed by Sussex Coast College Hastings

Contact

Katie Parris 030 300 39777 Katie.parris@escg.ac.uk

  • Apprenticeship Certificate (Pass or Distinction)
  • Customer Service Level 2 Diploma (optional)
  • Level 1 Functional Skills in maths and English (equivalent to GCSE grade D-E or level 3-2) unless exempt.

20% of your contracted working hours will be spent on training. Common forms of training include completing written assignments, meetings with your assessor, being mentored and shadowing other members of staff. Throughout your apprenticeship you will be required to keep an off-the-job training log for any training that you complete.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.