1st Line Technical Support Apprentice 1st Stop Group Ltd

1st Stop Group are a Financial Lending Specialist company based in the North West, they are rapidly expanding and require an apprentice for immediate start.

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Closing date: 19 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    03 Oct 2017

  • Date posted

    25 Jan 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Your duties and responsibilities within this role on a day-to-day basis will include:

  • Initially to act a 1st line support help desk technician, raising and allocating problem tickets for clients on any IT related issue using our online systems.
  • Answering Service Desk Calls in an efficient and courteous manner helping to resolve simple issues during the call.
  • Escalating tickets internally to other team members as appropriate. 
  • Identify and isolate technical issues and initiate action as appropriate.
  • Consult with technical colleagues to resolve complex IT problems and issues.
  • Represent this company in technical forums and projects.
  • Document and deploy technical process and procedures.

As an Apprentice Technician within this company, you will be expected to:

  • Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.
  • Answer Service Desk calls and respond to client queries online or via email.
  • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
  • Escalate any issues that require more senior input to the suitable person internally.

Requirements and prospects

Desired skills

  • Communicate with and support colleagues, customers, and suppliers in a professional manner
  • Demonstrate excellent English oral and written communication skills
  • Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management

Personal qualities

  • Being enthusiastic, confident, positive and proactive is essential
  • Pleasant and friendly manner, empathy for customers
  • Ability to communicate to colleagues and customers of varying ages and backgrounds
  • Ability to work under pressure and to tight deadlines
  • Ambitious with an appetite to learn

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

1st Stop are proud to offer a whole range of different financial products and services that vary from unsecured personal loans and car finance to secured loans for homeowners. They work efficiently to a high standard to ensure that their customers get the service they deserve.


1st Stop Group Ltd


Whitehills Drive

Whitehills Business Park



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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 

Training will lead to industry-recognised qualifications including: 

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals 
  • Level 3 Diploma in Professional Competence for IT and Telecoms Professionals 
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles 
  • Functional skills, Maths L2, English L2 and ICT L2 
  • PLTS and ERR 
  • CompTIA A+ 

Estio training also offer the following optional units: 

  • MCTS on Windows 7 
  • MCTS on MCSA, MS Solutions Associate 
  • MCITP on Windows Server 2008 
  • CompTIA Network+ 
  • CompTIA Security+ 
  • MCSA Windows Server 2012 

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Luke Metcalf 01133 500 333 luke.metcalf@estio.co.uk

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Closing date: 19 Sep 2017