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Apprentice Account Co-ordinator TWIST & SHOUT ADVERTISING AND COMMUNICATIONS LIMITED

Working within this full-service advertising and marketing agency, you will be responsible for day-to-day administration and client services support.

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Closing date: 27 May 2022

Apprenticeship summary

  • Weekly wage

    £187.50 - £262.50

  • Working week

    Monday to Friday 9am- 5.30pm Includes 1 hour unpaid lunch.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    30 Jun 2022

  • Date posted

    07 Dec 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001799453

  • Positions

    1 available

Working within this full-service advertising and marketing agency, you will be responsible for day-to-day administration and client services support. You will provide administrative support to your manager, Lydia and other senior members of staff as and when required. This will include but will not be exclusive to; liaising with local media, organising press bookings on Synergist, liaising with clients on initial briefs and amends, liaising with our internal studio and digital teams in order to achieve deadlines, liaise with printers and other third-party suppliers to obtain quotes, submitting all to Lydia Jeal and/or other senior members of staff for approval prior to client submission, plus any additional administrative duties.

Main Responsibilities

  • Providing excellent customer service at all times
  • Understanding your clients and the sectors they operate within
  • Building appropriate relationships with your clients, and providing suitable marketing solutions based on their individual needs
  • Understand and help promote the T&S brand
  • Ensure excellent client communications, both via telephone, face-to-face (when required) and email
  • Producing quality briefs that meet clients’ and business’ needs
  • Brief media, creative and support staff appropriately, adhering to any deadlines and always within T&S service level agreements (SLAs)
  • Ensure all information input on the Synergist system is accurate, keeping errors, omissions, and credits to a minimum
  • Adhere to systems and processes to ensure smooth processing of work within agreed timeframes
  • Inform Lydia Jeal if you have any queries, questions, or concerns.
  • Profitability/Commercial Awareness
  • Understanding budgets and liaising with digital expert/ creative/ studio as appropriate to devise suitable proposals
  • Bill accurately and on time
  • Provide accurate forecast information as and when requested

Planning and Organising

  • You will be able to prioritise your workload whilst adhering to T&S, client and third-party deadlines
  • You will adhere to the T&S SLAs at all times and will flag any lapses with Lydia Jeal and/or a senior member of staff
  • You will be able to manage your workload effectively to ensure that you are able to take on additional tasks as and when required by senior staff
  • You will identify to Lydia Jeal and/or a senior member of staff immediately if there are any issue or concerns with workload and/or deadlines.

Problem Solving

  • You will be able to identify and resolve issues and complaints quickly, ensuring that Lydia Jeal and/or a senior member of staff are kept informed
  • Decision Making
  • Management of relationships between T&S clients and internal teams/outsourced solutions (e.g. creative, SEO/Digital solutions, video etc.)
  • Plan own time, internally and externally, to fulfil key objectives of agency, team and client base

Key Contacts/Relationships

Clients – at tertiary level as determined by Lydia Jeal

Ability to communicate internally at all levels with: a. Internal Client Services Team b. Digital/SEO Experts c. Creative/Studio Team d. Finance e. Media, suppliers and other outsourcing partners


Requirements and prospects

Desired skills

  • Key skills for Apprentice Account Co-ordinators
  • The ability to work well under pressure
  • Enthusiastic and innovative
  • Tenacious and resilient
  • Strong team working skills
  • Flexible and self-motivated
  • The ability to work with a wide range of clients, across a number of disciplines
  • Good organisational skills
  • The ability to work on a number of projects at the same time
  • Excellent communication skills, both external and internal
  • The ability to set priorities and use own initiative
  • The ability to resolve issues quickly and effectively
  • The ability to use internal systems effectively ensuring invoicing is accurate and on time the ability to maintain excellent standards of work

Personal qualities

  • Enthusiastic and innovative
  • Tenacious and resilient
  • Flexible and self-motivated

Desired qualifications

You should ideally have gained GCSE or equivalent English grade C/4 and above. 

Future prospects

You will be supported with progression on completion of your apprenticeship. 

Things to consider

Why work at T&S creative communications? Not only will you join a fantastic team you also get:

  • Never work on your birthday (extra day off) 
  • Fresh fruit in the office
  • Open bar Friday 
  • Summer and Christmas parties Plus access to
  • Cycle to work scheme
  • Tech purchase scheme
  • Onsite gym
  • Onsite games room
  • Salary range depending on prior learning and experience

About the employer

We run numerous social media accounts and build sites for clients in various industries. We create ground-breaking visuals with solid campaign structures.

We are T&S, a creative communications agency with a twist, comprised of some of Bristol’s most talented industry professionals.

Our services follow an ‘A, B, C, D’ structure. From Advertising to Branding, Creative and Digital – our team loves receiving new briefs and challenges and are particularly passionate about broadening our client range.

Effectively, we’re always looking for new clients who are willing to push our skill set and abilities, setting us our next creative challenge. Our number one objective is to provide our clients with a tailored service, so whatever your requirement, we will do our best to match it.

Employer

TWIST & SHOUT ADVERTISING AND COMMUNICATIONS LIMITED

Address

470

Bath Road

Bristol

BS4 3HG

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Training

Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Applications for this apprenticeship are being processed by SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Contact

Elaine Baillie 07976573249 elaine.baillie@sgscol.ac.uk

SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator. 

The standard is assessed by a range of methods to meet all the knowledge, skills and behaviours. Evidence will be collated within a portfolio of evidence.

To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices.

This apprenticeship requires learners to achieve maths and English at Level 2.

Typically, it is realistic for learners to progress up one level during the apprenticeship. At interview, we will carry out an assessment to determine current literacy and numeracy levels. We will take account of any support needs in determining the suitability of learners for this apprenticeship.

Apprenticeship standard

Business administrator

Level 3 (A level)


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