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Customer Service Advisor Apprentice Truframe Limited

The customer service department is responsible for managing all customer enquiries, complaints, problems, issues and queries in the most efficient and effective way, to ensure a mutually beneficial outcome is agreed for both the customer and TruFrame.

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Closing date: 13 Jun 2022

Apprenticeship summary

  • Annual wage


  • Working week

    5 working days per week , 9:00am - 5:00pm Breaks ½ hour lunch per day Annual holidays 20 days. Total hours per week: 37.50 (flexibility is required to meet the needs of the business)

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Jul 2022

  • Date posted

    02 Dec 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Through training and development you will learn in:

  • Calling customers from the provided call lists and making sure that they are happy with our service report and quotations; any customers who are not satisfied need to be reported to the Internal Sales Supervisor immediately
  • Record all information received from the call lists
  • Answer incoming calls professionally and in a timely manner
  • Manage and respond to all emails in the Sales inbox
  • Follow up with and fill in ‘new lead’ sheet
  • Make courtesy calls to new clients at agreed specific points of their journey
  • Create Sales Tracker reports
  • Conduct Credit Safe and Companies House checks for potential customers
  • Create showroom and sample agreements, and chase their timely return
  • Make order confirmation calls on a daily basis
  • Add new customers to Evo-Net
  • Print EPC Certificates on a daily basis
  • Maintain and file new account paperwork
  • Take responsibility for the Service Call inbox
  • Create customer forms and ensure that they are returned in a timely manner to enable appointments to be booked
  • Brochure and Stock Management
  • Preparation and distribution of new customer ‘Welcome Packs’
  • Gather and post the brochure packs, product information, wall posters, etc. (as and when requested)
  • Organise and distribute important announcements to our customer base via mail shots (as and when required)
  • Monitor and order samples
  • Take responsibility for personal KPIs
  • Try to make every customers experience a positive one
  • Help with processing as required

Requirements and prospects

Desired skills

  • Excellent written and verbal communication skills
  • Good interpersonal skills including the ability to deal effectively with client queries
  • Comfortable with holding difficult conversations in order to diffuse a situation
  • Ability to work under pressure, prioritising workload accurately and quicklyof own team and others throughout busy periods of the business

Personal qualities

  • Self-starter able to work on own initiative with little supervision
  • Pro-active, thinking outside the box for the best solution
  • Excellent data entry skills in terms of accuracy, speed and volume
  • Commercial and creative mind-set
  • Professional at all times when communicating with internal and external stakeholders
  • Confident team player prepared to be flexible to meet requirements

Desired qualifications

  • GCSE or equivalent qualifications at Grade C/4 or above in English and maths is a desirable requirement for this position. Evidence of these qualifications will need to be provided if you are shortlisted (evidence being your certificate)
  • If evidence of these qualifications cannot be provided you will enrol onto English and maths Functional Skills as part of your apprenticeship (this will be a mandatory requirement and college attendance will be required)

Future prospects

To become a permanent member to the team.

Things to consider

The majority of the apprenticeship will be delivered in the workplace, however there maybe requirements to attend Loughborough College throughout the duration of the programme.

Always consider the company location and the college location to ensure you can travel comfortably before applying.

About the employer

Manufacturer of hand finished doors and windows to the building industry.


Truframe Limited


Klm Hudson Road

Melton Mowbray

LE13 1BS

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Training provider


Applications for this apprenticeship are being processed by Loughborough College


Charlotte Hadley 07826 918237

  • Customer Service Practitioner L2 Apprenticeship Standard 
  • Functional Skills English and maths (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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