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Customer Service Apprentice at Falmouth Art Gallery Falmouth Art Gallery

We are looking for a Customer Service Assistant to join our friendly team. The vacancy will suit an enthusiastic, friendly individual with a strong interest in arts and culture, who is willing to learn and develop excellent customer service skills.

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Closing date: 28 Feb 2022

Apprenticeship summary

  • Weekly wage

    £150.50 - £311.00

  • Working week

    9.00am to 5.00pm Monday to Saturday 35 hours over 5 days a week from Monday to Saturday. A day off is given in the week if a Saturday is worked.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    07 Mar 2022

  • Date posted

    03 Dec 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

You will be part of the front of house team at Falmouth Art Gallery and work alongside all staff in a supportive role.

This role has lots of variety. Whether welcoming visitors and answering enquiries, selling in our shop, or setting up our spaces for events and workshops, you’ll play a vital part in making sure that every visitor enjoys their time with us.

Person specification.

You’ll be a people person with a strong interest in all things arts and culture.

You’ll be a great communicator and will enjoy putting your excellent people skills to use to make every visitor feel valued and welcome.

You’ll be a supportive team player, always willing to jump in and lend a hand, but you’ll also be happy to work on your own initiative when necessary.

You will have sound knowledge of Microsoft packages and social media platforms.

You will have a flexible approach to working hours to include some Saturdays and occasional evenings.

You will be keen to learn new skills.

Main duties and responsibilities:

  • Working within the gallery space welcoming visitors
  • Answering the phone
  • Dealing with face-to-face enquiries
  • Recording visitor numbers
  • Selling items from the shop
  • Entering products into the shopify system and pricing new stock
  • Checking stock and replacing products
  • Ensuring the product range and display areas are well presented
  • Updating our digital platforms
  • Writing social media posts
  • Assisting with the running of events and workshops
  • Assisting with general admin duties

Requirements and prospects

Desired skills

  • Adaptable
  • Visitor focussed
  • A problem solver
  • Computer and technically literate
  • Taking a hands-on proactive approach
  • Ability to prioritise tasks
  • Good communicator

Personal qualities

  • Positive
  • Proactive
  • Empathetic
  • Flexible
  • Reliable

Desired qualifications

5 GCSES at level 4 (or grade C) and above or equivalents. Preferably including maths and English.

Future prospects

This will be discussed during the Apprenticeship.

Things to consider

The job will involve some Saturday working and the occasional evening.

About the employer

Falmouth Town Council is a local authority delivering a wide range of services to the community of Falmouth, named best coastal community at the 2016 Great British High Street Awards.

Falmouth Town Council runs the Falmouth Art Gallery, which delivers a vibrant exhibition and event programme, working with major museums and local artists, community groups, school children and students.

Falmouth Art Gallery is in the centre of Falmouth and is easily accessible by all forms of transport. You will find us on The Moor, in the upper floor of the Municipal Buildings.


Falmouth Art Gallery


The Moor


TR11 2RT

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Training provider


Applications for this apprenticeship are being processed by Cornwall Apprenticeship Agency Limited


Lynne Dunn 01326211382

  • Level 3 Customer Service
  • Level 2 maths and English (if applicable)

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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