Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Practitioner Apprentice U&P LIMITED

This is a fantastic opportunity to join the U&P team whilst completing a customer service qualification. Duties include providing a high-quality service to customers by liaising with internal departments. These may be one-off or routine communications.

Sign in to apply

Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    01 Feb 2022

  • Date posted

    05 Dec 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Main duties include: 

  • Maintaining regular communications with all customers whilst using an appropriate ‘tone of voice’ in all correspondence, including written and digital, that reflect the organisation’s brand.
  • Take ownership from first contact and then take responsibility for fulfilling your promise to the customer.
  • Maintain accurate and up-to-date databases and records of correspondence with both internal and external customers.
  • Ensure all Company policies are adhered to.
  • Understand the products or services that are available from our organisation and keep up-to-date.
  • Liaise with the Recruitment Consultant team to ensure customers are kept informed and updated while ensuring compliance processes are followed.
  • Work closely with the recruitment and compliance teams, frequently and consistently communicating in the interest of efficiently helping customers.
  • Be the first point of contact for external customers, performing in-depth analysis of customer backgrounds to devise appropriate, tailored plans of action.
  • All tasks required by the Branch Manager, Compliance, or a Director are completed accurately and submitted to timescale.
  • Any other tasks or projects as required.

Requirements and prospects

Desired skills

  • Communication skills
  • Good telephone manner
  • Ability to work well in a team
  • Good knowledge of Microsoft programmes

Personal qualities

  • Confident
  • Outgoing
  • Reliable
  • Resilient
  • Punctual
  • Friendly 

Desired qualifications

  • A-C / 7-4 GCSE grades or equivalents in maths and English are desirable for this role

Future prospects

  • Progression opportunities are available upon completion of the apprenticeship

Things to consider

  • Can you get to and from this location on time on a daily basis?

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

About the employer

Founded in 2001 U&P was formed to provide a professional and honest service to the New Homes Sales Sector. Upfront and Personnel has developed an unrivalled reputation as a dynamic, professional and ethical recruitment company. We give Candidates the opportunity to move onwards and upwards within our target sector, whilst being able to offer unique Candidates to our Clients.

Respected as a premier recruitment specialist in the New Homes Sales Sector, we specialise in both temporary and permanent placement to all sectors of the industry.

The ethos which was the catalyst for our start up still colours everything we do. Our Candidate, Applicants and Clients receive an efficient, professional and responsive service. We operate at the forefront on best practice and we manage to mix hard work and laughter.




37 Basepoint Business Centre

Premier Way


SO51 9AQ

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Trainplus


Cory Short 01268 574299

Core components:

  • Level 2 Diploma for Customer Service Practitioners
  • Customer Service Practitioner Personal Attributes and Behaviours
  • EPA - Customer Service Practitioner

Subject to prior attainment:

  • Functional Skills Maths Level 1/2
  • Functional Skills English Level 1/2
  • Functional Skills ICT Level 1/2

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.