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Customer Service Apprentice Renuvo Ltd

An excellent opportunity has been made available for an apprentice to join the team at Renuvo as a Customer Service Apprentice. The successful candidate will work alongside an experienced customer service team to manage day to day customer and client relationships as well as support Managers with general administrative duties.

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Closing date: 28 May 2022

Apprenticeship summary

  • Weekly wage

    £168.35

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am- 5pm

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    04 Jun 2022

  • Date posted

    02 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001798179

  • Positions

    1 available

An excellent opportunity has been made available for an apprentice to join the team at Renuvo. Supporting customers with queries, the apprentice will ensure each person receives the best service customer possible.  

Duties will include;

  • Answering calls and helping customers with queries and problems
  • Updating Renuvo’s bespoke property management software to plan engineers rotas and log incoming queries
  • Ensure that letters, SMS and emails are sent out in a timely manner
  • Support the Office Manager to manage incoming and outgoing telephone calls

Requirements and prospects

Desired skills

  • Well organised
  • Good timekeeping
  • Strong attention to detail
  • Committed and enthusiastic about learning
  • Can work in a team

Personal qualities

The ideal candidate will be a team player who willing to go above and beyond for the team. Candidates will need to have a mature attitude and be prepared to complete to the best of their ability. We welcome applications from individuals who are dedicated to learning new skills and are commitment in becoming a key part of a wider team.

Desired qualifications

GCSE Grade C/4 or equivalent qualifications in English and maths

Future prospects

After completing a successful apprenticeship, it is our intention that we offer a fulltime, salaried and permanent job to the candidate. This is fully dependent on how well you perform during your apprenticeship with Renuvo.

Things to consider

Although we are based near to Tamworth, you will need to either use public transport or are able to drive to get to our offices.

Our office hours are from 8am to 5pm. Our office team will be in from 8am Monday to Friday.


About the employer

RENUVO is an award winning heating company that specialises in renewable energy design, installation and commissioning as well as year round repair and maintenance of gas, oil and electrical heating systems. As one of the leading low-carbon heating organisations in the Midlands, Renuvo is at the forefront of the ‘renewable revolution’ and is supporting households to reduce their carbon footprints through the installation and investment of low-carbon technologies such as Solar PV, Air Source Heat Pumps and Solar Thermal Panels.  

The company grew rapidly, particularly in the social housing sector, where we secured numerous long term contracts for both domestic and commercial scale Gas service, maintenance and installation work.

Renuvo has earned numerous awards in our application of renewable energy technologies and continues to grow its reputation for offering clients impartial and practical advice on every type heating solution.

Employer

Renuvo Ltd

Address

Kingsbury Link, Trinity Road

Tamworth

B78 2EX

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Training

Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People

Contact

The Apprenticeship Works 01922 651100 ptprecruits@ptp-training.co.uk

  • Customer Service Practitioner Level 2
  • Functional Skills maths and English if required
  • Relevant workplace training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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