Customer Service Apprenticeship RS Industrial Group Limited

-Goods in -Goods out -Stores area – picking and packing -Stock control.

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Closing date: 23 Aug 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 9 - 5

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Aug 2017

  • Date posted

    25 Jan 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Stores/Warehouse environment duties include:

  • Goods in/goods out
  • Stores area – picking and packing
  • Stock control

Sales office/Trade counter duties include:

  • Sales office admin
  • Trade counter
  • Customer Service 

Requirements and prospects

Desired skills

  • good customer service skills
  • Some interest in a sales/customer service future
  • Confident with others
  • Polite
  • Personal qualities


Personal qualities

  • Confident
  • Outgoing
  • Trustworthy
  • Reliable
  • Well groomed

Qualifications required

Grade C or above in GCSE Maths and English. 

Future prospects

Possibility in a permanent position upon the completion of the apprenticeship.

Things to consider

ITEC NORTH EAST are working on behalf of this company. DO NOT CONTACT THE COMPANY DIRECT, If you have any queries please contact ITEC NORTH EAST on the contact details provided. From the 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

After substantial growth, a relocation in 2006 allowed the company to further develop our product range and by joining the THS Tools Group we were in a position to open an Engineering Supply Shop. This helped us achieve our aim of Supplying at competitive prices all the top leading brands in Workwear, PPE, Hand Tools, Power Tools, Janitorial Products, Height Safety Equipment and Much more. At RS Industrial Services we have built our business on customer service being our main priority and supply good quality product and service at a competitive price, making the company one of the UK’s leading independent suppliers of Material Handling and Engineering products for companies around the UK. On both our entries into the North East Business awards RS Industrial Services scooped the top prize in both the regional and overall categories for Customer Service, which the company are very proud of.


RS Industrial Group Limited


2 Cassel Court

Haverton Hill Road


TS23 1RB

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Training provider

QCF Level 2 in Customer Service

Functional Skills

Technical Certificate


Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by ITEC North East Ltd


Sammy-Jo 01325328428

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Closing date: 23 Aug 2017