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Business Administration Level 3 Apprenticeship Pelaw Medical Centre

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 25 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, Shifts to be confirmed

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    31 Jan 2022

  • Date posted

    29 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Telephone Duties:

  • Making appointments
  • Taking requests for prescriptions
  • Giving out results
  • Home visit requests
  • Deal with general enquiries and complaints
  • Contacting other providers

Reception Duties:

  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Making appointments
  • Handing out prescriptions
  • Ensure outstanding queries are explained and handed over to next shift, as necessary
  • Respond to needs of doctors and nurses during surgery
  • Collect payments from patients for non-NHS services
  • Deal with general enquiries and complaints


  • Pulling Lloyd George envelopes when requested by doctors


  • Dealing with requests for repeat prescriptions
  • Raising prescriptions as per Practice protocols
  • Dealing with queries relating to repeat prescriptions


  • Input and extract information from Practice computer system
  • Always observe health and safety guidelines
  • General housekeeping (e.g., keeping reception and waiting areas tidy)
  • Any other reasonable duties as necessary

Requirements and prospects

Desired skills

  • Good knowledge of Microsoft Office systems
  • Good keyboard skills
  • Excellent telephone manner
  • Numerate and Literate
  • Excellent communication and interpersonal skills
  • Ability to work to tight timescales
  • Good communication skills
  • Accurate and good attention to detail

 (Full training will be provided for the right candidate)

Personal qualities

  • Well presented
  • Comfortable working with figures
  • Confident
  • Reliable and punctual
  • Flexible
  • Proactive and ability to show initiative
  • Ambitious and desire to develop
  • Professional
  • Eager to learn

Desired qualifications

  • Maths, English and ICT, GCSE Grade A-C / 8-4 or equivalent

Future prospects

  • To be arranged

About the employer

The Pelaw Medical Practice vision of the future is to continue to provide the best possible healthcare and education to meet the needs of the practice population.

To offer a team approach to healthcare not only within our own Practice but integrate with local Practices to ensure that the human resources and skills are available are used to the advantage of the local community.

To continue to treat patients as individuals and be sensitive to their needs without and prejudice.

To continue to offer secondary care services within the Practice and hopefully negotiate with the Gateshead Clinical Commissioning Group (CCG) to extend the range of procedures provided.

To look at the best ways of obtaining community feedback and involvement in the planning and development of primary care, in conjunction with the CCG.

Ultimately to be a general practice that the patients feel comfortable to visit and feel safe in the knowledge they will be offered a good primary care service.  


Pelaw Medical Centre



Croxdale Terrace


NE10 0RR

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Training provider


Applications for this apprenticeship are being processed by LearningSkills


Alex Helm 0191 433 8761 AlexHelm@Gateshead.Gov.UK

Business Administrator Level 3 Apprenticeship Standard:

  • Maths and English to Level 2 required, if not already achieved
  • Knowledge, Skills and Behaviour in relation to: customer service principles and practices, business principles, technical competencies, knowledge and understating; research activities, commercial awareness, managing challenging situations and taking ownership, and health and safety
  • Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
  • Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation
  • This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include a showcase portfolio; a project; an employer reference and a structured interview about their portfolio and project

Apprenticeship standard

Business administrator

Level 3 (A level)

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