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Reception/Administration Apprentice Oxley & Coward

We are a High Street Practice Solicitors in Rotherham we currently have 43 Member of Staff. We are accredited with LEXCEL and ISO90001. We are very committed to Training and Developing our staff.

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Closing date: 30 May 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Times TBC.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    01 Jun 2022

  • Date posted

    29 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • To work as part of a team and to be responsible for the day-to-day Reception Duties of the Practice by providing an effective and efficient client service to the Clients, Partners and members of Staff  by the use of clear communication methods/facilities
  • Opening and / or securing the Practice’s main offices at the nominated office opening hours
  • All overnight faxes to be recorded and delivered arranged (Internal Mail/Collection from Reception / Practice’s Administrators) to appropriate Sections
  • Listen to all out-of-office-hours recorded messages, transcribe the message (process as for telephone calls below) and ensure that it is forwarded / given to the appropriate Fee Earner/Support Staff
  • To attend to all incoming telephone calls to the switchboard and ensure that telephone calls are dealt with in a professional and friendly manner, if appropriate, that full electronic and/or written telephone notes are taken
  • Record the newspapers delivered and handed to the appropriate Fee Earners
  • After 9.00 a.m. check all absence records and record reasons for absence (if known)
  • Update the absence Time sheet throughout the working day as appropriate.  Forward absences records to Administration Manager / Practice Manager
  • To ensure the Reception area is never left unattended during office hours
  • During office hours responsible for the cleanliness of the Reception area (including behind Reception Desk) ensuring that it is kept tidy, magazines / periodicals / leaflets are in date and available to Clients
  • Record the arrival of Clients / Visitor with the initials of the Fee Earner / Support Staff and time of appointment / meeting.  Record the time when the Fee Earner / Support Staff greets the Client / Visitor in Reception and when the Client / Visitor leaves the building.  Ensure that a current record is maintained on the computer
  • To co-ordinate the allocation of Resources (46 Boardroom / New Boardroom / 34 Boardroom & Interview room) for Client’s appointments / internal meetings and ensuring that an accurate record of the Resources is maintained on the Resources calendar
  • Maintain an accurate record of all deliveries to the Practice including date / time / name of person or company delivering the item and the Fee Earner / Support Staff for whom the item is intended  
  • Maintain an accurate record of all incoming faxes and ensure that the appropriate Fee Earner / Support Staff are informed by telephone / email as soon as possible.  Where possible / if appropriate, arrange for the fax to be delivered
  • Ensure that the AML (Anti-Money Laundering) Forms are current and to forward copies via email when requested to do so by Fee Earners / Support Staff.  Any queries to the accuracy of the records on the computer are to be addressed to the Quality Supervisor

Requirements and prospects

Desired skills

  • Organisational skills
  • Good communication skills
  • Competent IT user including Microsoft Office packages e.g., Excel

Personal qualities

  • Committed
  • Reliable
  • Hardworking
  • Keen to learn
  • Able to multi-task

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Good opportunity of securing a full-time job upon successful completion of the apprenticeship.

About the employer

People and businesses have trusted our legal services for over 225 years.

We believe in high quality advice which is clear, practical and jargon free.

Based in Rotherham we are proud of our South Yorkshire heritage which makes us friendly and approachable.

With over 60 members of staff we are large enough to matter and small enough to care. We have Lawyers who are leaders in their field.


Oxley & Coward



Moorgate Street


S60 2HB

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Training provider


Applications for this apprenticeship are being processed by Independent Training Services Ltd


Lilly Oliver-Jones 07791876209

  • Business Administrator Level 3 Apprenticeship Standard
  • Functional Skills (if needed)

Full training will be provided by the employer.

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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