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Customer Service Practitioner Apprentice Smith Craven

The practice was established more than 85 years ago and is today one of the largest independent firms in the area operating from offices in Doncaster, Sheffield, Worksop and Chesterfield . We work with a wide range of clients including owner managed businesses, subsidiaries of foreign companies and NFP Organisations.

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Closing date: 14 Jul 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    28 Jul 2022

  • Date posted

    25 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

This duties and responsibilities involved in this role will involve:

  • Answering the telephone in a professional and helpful manner
  • Responsible for co-ordinating the post
  • Meeting and greeting customers
  • General administrative duties including typing correspondence by e-mail and letter
  • Entering data onto internal systems with a high level of accuracy and speed
  • Maintaining a complex filing system
  • Working with various databases to extract and manipulate information photocopying and filing
  • Assisting the team other administrative duties as and when required

Requirements and prospects

Desired skills

  • We are looking for an enthusiastic individual, with a flexible approach to work in a busy, fast-paced environment.
  • The successful candidate will need to be a confident individual who has the ability to work independently without the need for close supervision.
  • We are looking for somebody who is a good communicator, with a clear and professional telephone manner.
  • You will be required to work to tight deadlines, with good time management skills.
  • The successful candidate will be organised and have good attention to detail.
  • You must be IT literate and have a good understanding of Microsoft Packages.

Personal qualities

  • A hardworking individual who has a proactive approach to their work, with good attention to detail.
  • Must have a methodical approach to tasks and problems.
  • A helpful and friendly approach is essential.
  • Willingness to go that extra mile and succeed within administration.
  • A professional and smart corporate appearance is essential.
  • You must have good communications skills.
  • You must be hardworking.

Desired qualifications

  • Grades 4/C (GCSE or equivalent) and above in maths and English

Future prospects

Possibility of permanent employment following successful completion of the Apprenticeship programme.

Things to consider

All applicants should consider the location of the job and look into whether it is within suitable travelling distance to them. Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government. Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution.

About the employer

Working in a friendly and fast paced office environment, the successful candidate will be providing excellent customer service to our clients. You will also provide administrative support to the company. The impressive growth of our firm in recent years has been as result of the partners' practical approach, listening to our clients' needs and working closely with them to achieve their goals. this approach has been backed up by highly trained and experienced professional staff dedicated to our clients’ success. We have developed our core business by providing specialist knowledge in raising finance for business start-ups or expansion, corporate and personal taxation, audit, management accounts, payroll services and due diligence investigations. We also have significant expertise in the charitable sector.


Smith Craven


Kelham House

Kelham Street



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Training provider


Applications for this apprenticeship are being processed by Doncaster College


Tracey Butterfield

  • Customer service practitioner full training on and off the job from experienced staff and your college assessor
  • Training to be provided
  • Level 2 Customer Service Practitioner
  • Functional Skills (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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