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Online Telesales Apprentice SCS

We are looking to recruit an apprentice to join our Online Sales Team to proactively contribute to the efficient operation of the Online customer experience by way of engaging with customer’s using the live chat platform with a view to converting live chat conversations to sales enquiries.

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Closing date: 28 Jan 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Rota - 5 days out of 7. Early shift is 9.00am - 6.00pm Monday - Saturday / 10.00am - 7.00pm on a Sunday. Late shift is 12noon - 9.00pm. You will be required to do a week of earlies and a week of lates and you will be guaranteed a day off every week.

    Total hours per week: 40.00

  • Expected duration

    21 months

  • Possible start date

    31 Jan 2022

  • Date posted

    25 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Initially the Online Contact Centre Apprentice is responsible for answering queries and directing the ScS customers to the correct location/department by way of the live chat platform
  • Manage the fulfilment of carpet samples with Customers and manage the Customer touchpoints in the carpet sample journey from issuing Customer email confirmations to managing the follow up Customer call
  • Keeping the carpet sample stock tracker up to date
  • Place service calls to Customers to arrange their carpet fitting
  • Progressing, after training, onto inbound and outbound sales calls
  • Assisting ScS customers through the online sales journey, converting online customer commitments into confirmed sales purchases by referral to the sales team
  • Converting chat enquiries into sales enquiries

Requirements and prospects

Desired skills

  • A good working knowledge of social media

Personal qualities

  • Personable
  • Determined

Desired qualifications

  • Information and Communication Technology (ICT) Level 2

Future prospects

In addition, there will also be the opportunity to progress to handling both inbound and outbound sales calls. Training and support will be provided in order to help you with this part of your progression.

Things to consider

  • Could have a late finish of 10.00pm 
  • Office based in a warehouse depot
  • Based on a shift pattern - weekends, bank holidays, boxing day and new year's day
  • Role based in Seaham - SR7 0PU 
  • Upto £20 travel allowance has been authorised by SCS due to the location of the role

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit:

About the employer

SCS is a national and flooring retailer with 100 stores through the UK. It's all in the name. ScS, Sofa Carpet Specialists. We have over 100 years of experience and our specialist sofa and flooring staff are highly trained in this field. As a dedicated sofa and carpet specialist, you will find both leather sofas and fabric sofas and carpet departments in our stunning split-level showrooms.




Unit 2C



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Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Shelley Lea 01788 514276

Business Administration Apprenticeship Level 3 Standard 

Apprenticeship standard

Business administrator

Level 3 (A level)

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