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Receptionist/Administrator Apprentice St Andrews Group Practice

Newington Healthcare Centre are looking to recruit a Receptionist/Administrator Apprentice to work within a busy surgery. A medical centre is looking to recruit an Apprentice to provide support and cover to the administration and reception teams. This is a fast-paced role dealing with both internal and external customers.

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Closing date: 10 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed

    Total hours per week: 30.00

  • Expected duration

    52 weeks

  • Possible start date

    20 Jun 2022

  • Date posted

    24 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The successful candidate will undertake a number of duties, including but not limited to:

  • Assist the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties may be varied from time to time under the direction of the Branch Manager/Operational Lead, dependent on current and evolving Practice workload and staffing levels:

  • Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning

Requirements and prospects

Desired skills

  • Have strong communication skills, both face to face and over the telephone
  • Have strong organisational skills
  • Be able to manage their time and workloads effectively and efficiently

Personal qualities

  • Have a willingness to learn and develop their skills
  • Be a team player and able to work well with others

Desired qualifications

  • Ideally C/4 and above (or equivalent) in GCSE English and maths

Future prospects

  • Excellent future prospects for the right candidate


About the employer

We are a high-quality, community-based healthcare organisation, with general practice at its heart. We deliver exceptional care from 11 GP surgeries across York and Hull, and in partnership with Central Healthcare in Scarborough, serving more than 92,000 patients. Haxby Group has been rated outstanding by the Care Quality Commission (CQC). We are an accredited veteran friendly GP practice. 


St Andrews Group Practice


Newington Health Centre

2 Plane Street



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Training provider


Applications for this apprenticeship are being processed by McArthur Dean Training Ltd


Julie Curtis 01482 307357

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • One to one Tutor Assessor support in the workplace working towards Customer Service Practitioner Level 2 Standard 
  • Attending weekly classes covering Health and Safety and Equality and Diversity 
  • Functional Skills if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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