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Level 2 Customer Service Practitioner Apprentice Frocester Engineering

Providing assistance and support to the production administrator with daily administrative tasks and delivering excellent customer service when assisting customers with queries.

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Closing date: 02 Jan 2022

Apprenticeship summary

  • Annual wage


  • Working week

    8.30am to 5pm Monday to Thursday, 8am to 4.30pm on Fridays

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    25 Jan 2022

  • Date posted

    23 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Main Duties: • Receipting in & completing purchase orders using Progress Plus software system. • Logging labour times using Progress Plus software system. • Completing works orders using Progress Plus software system. • Making up job packs ready for the factory. • Taking apart job packs once completed. • Answering the phone and taking/delivering messages. • Helping customers with queries. • Placing purchase orders with suppliers when required.

Requirements and prospects

Desired skills

• IT literate – confident in using various systems.

• Organisation. • Ability to work as part of a team.

• Drive and intelligence.

• Communication skills.

• Quick to learn.

• Tact and diplomacy.

• Some knowledge of Microsoft Office would be beneficial.

Personal qualities

• Motivated.

• Confident.

• Work to deadlines.

• Team player.

• Empathetic.

• Conscientious.

• Flexible.

• Trustworthy and reliable.

• Patient.

Desired qualifications

GCSE 4/C or above or equivalent in English and maths preferable but not essential.

Future prospects

A full time Production Administration role will be available on successful completion of the apprenticeship to a high level and if the “fit” is right between the apprentice and the Company.

Things to consider

Organising your own transport to and from the workplace will be essential as there is no public transport nearby.

About the employer

Established in 2002, Frocester Engineering provides a full and flexible service, producing a wide variety of products from one-offs, to batch work, and repeat production runs. Our operation is geared to short lead times, reliable delivery, and stringent quality controls. We work in a wide variety of sectors including: • Campervan conversion • Aviation • Commercial real estate • EV Charging • Mobility • Security • Sports equipment • Street furniture We have the expertise, technology and can-do attitude to design and manufacture high quality products that meet exact customer requirements, and importantly add value to their business. In 2018 the Frocester Security and Frocester Fire divisions were established with the same ethos, and the Frocester Group was formed. With a passion for electric vehicles, in 2019, Anthony Locke set up e.park to cater for the growing market of EV charging installations. e.park comes under the Frocester Group banner, but operates under its own brand. Today Frocester Group’s work is wide-ranging and across a number of sectors including retailers and sports brands to campervan conversion and mobility equipment suppliers to commercial real estate, and residential property companies. Employing a flexible and robust team to innovate practical solutions for complex challenges, Frocester Group allows customers to access the breadth of skills across its divisions and approaches every challenge with a ‘can do’ attitude and technical expertise.


Frocester Engineering


Mendip Industrial Estate Blackcomb

Mendip Road


BS26 2UG

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Training provider

Bridgwater & Taunton College

Applications for this apprenticeship are being processed by Bridgwater & Taunton College

Level 2 Apprenticeship Standard - Customer Service Practitioner: • Customer Service Practioner Level 2 Standard - Knowledge, Skills and Behaviours • City & Guilds Level 2 Diploma in Customer Service Practitioners (Business Admin Pathway) • Level 1 Functional Skills English (exemptions apply) • Level 1 Functional Skills Maths (exemptions apply) The successful candidate will also need to complete a diagnostic assessment, which will help us plan the appropriate support required to meet your individual needs.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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