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Customer Service Specialist Apprentice High Peak Borough Council

We are looking for a highly motivated individual to join our busy team as a Customer Services Specialist. The apprenticeship will provide rotational experience across all customer service workstreams to gain a broad range of skills at a support/administrative level.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage

    £177.97

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The working week will be 37 hours per week with 20% of your working hours completing off the job training. Days and shifts to be confirmed.

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    27 Jun 2022

  • Date posted

    18 Nov 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001793209

  • Positions

    1 available

We are looking for a highly motivated individual to join our busy team as a Customer Services Specialist. The apprenticeship will provide rotational experience across all customer service workstreams to gain a broad range of skills at a support/administrative level.

Responsibilities include the following:

  • Post and Print
  • Digital and online services
  • Call Centre
  • Face to face on our receptions
  • Planning Validation

Job duties:

  • To assist with all aspects of support/administrative tasks across all customer service areas
  • To support with the maintenance of electronic filing systems, inputting data, and updating databases and excel spreadsheets by using Microsoft Office packages and bespoke IT packages
  • To carry out other support tasks and duties as directed to maintain the efficient and effective running of the services provided

Corporate responsibilities:

  • To comply with, and promote, both Councils’ Equalities and Diversity Scheme ensuring that all discrimination is eliminated and referring any instances of perceived discrimination to the appropriate Executive Director
  • To ensure confidentiality at all times in all matters relating to the work of both Councils
  • To take every opportunity, where practicable and appropriate, to use information and communication technology to improve service delivery and efficiency
  • To carry out the above duties and responsibilities in accordance with written arrangements for health and safety and any safe systems of work identified by risk assessments
  • To support the Council’s commitment to good environmental Eco-management by ensuring the most environmentally friendly use of resources by reducing the amount of business travel by using teleconferencing facilities etc.
  • To apply the principles of good Customer Care by taking responsibility, ensuring reliability and having respect for all those for whom the service is being provided, including colleagues and Elected Members
  • To work flexibly in support of colleagues and to undertake any other duties which may reasonably be requested commensurate with the grade for the post
  • To adhere to all aspects of confidentiality and Data Protection in order to comply with the law. To observe both Council’s polices and guidelines on the Data Protection Act
  • To adhere to and embrace the standards of behaviour required under the Alliance values, SHAPE principles and code of conduct
  • To be committed to safeguarding and promoting the welfare of children and young people/vulnerable adults
  • To be deployed to carry out election duties during the working day as required

Requirements and prospects

Desired skills

  • Experience of Microsoft Office packages (Word, Excel, and Outlook)
  • Good organisational and communications skills

Personal qualities

  • We are looking for a committed, friendly, self-motivated individual who is able to work independently and works well as part of a team
  • To have a positive attitude at work and help create a positive atmosphere
  • Reliable, trustworthy and able to work confidentially
  • Able to complete work accurately and to a high standard
  • Demonstrate a willingness to learn and undertake and complete a course of study in customer service to achieve the apprenticeship qualification (NVQ Level 3 Customers Services)

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

There is potential for permanent employment on successful completion of your apprenticeship, provided there is a suitable role available. 

Things to consider

Please consider how you intend to travel to work each day.


About the employer

High Peak Borough Council and Staffordshire Moorland District Council work together in an Alliance to serve the residents in both areas. We are looking for an enthusiastic person to join our Customer Service team based in Buxton as a Level 3 Customer Service Apprentice. Apprentices learn whilst actually doing the job and you can ‘earn while you learn’.

Employer

High Peak Borough Council

Address

Town Hall

Buxton

SK17 6DZ

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Training

Training provider

UNIVERSITY OF DERBY

Applications for this apprenticeship are being processed by University Of Derby

Contact

Apprenticeships Team 0800 0740099 feapprenticeships@blc.ac.uk

Level 3 Customer Service Specialist apprenticeship standard.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

Please apply through Buxton & Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022