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Apprentice Receptionist/Administrator East Norwich Medical Partnership

This is an opportunity to join our busy, friendly team as a Receptionist/ Administrator Apprentice. The successful applicant will undertake a wide variety of duties and gain an understanding of how a general practice works. The successful applicant will be required to work at both practice sites.

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Closing date: 29 May 2022

Apprenticeship summary

  • Weekly wage

    £177.97 to £351.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, shifts TBC.

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    06 Jun 2022

  • Date posted

    16 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

This role will help develop your skills to enable you to work within a team in a busy office based environment.  You will gain experience by working alongside our dedicated Reception and Administrative Teams.  Our teams pride themselves on providing a good service for our patients.  This can be a demanding environment and there is always something new to learn.

You will learn both customer based and administrative skills. We are looking for someone with good IT skills who can also demonstrate initiative and attention to detail. You will need to be motivated, disciplined and prepared to listen and learn.  You need to be a good time keeper and be flexible within our busy environment assisting where needed within both teams.  We will help you develop:

  • Professionalism
  • Confidence
  • Your understanding of confidentiality & data protection
  • Your listening skills
  • Your people skills
  • An excellent telephone manner
  • Your administrative skills

You duties include:

  • Maintaining privacy and confidentiality at all times
  • Opening post/ Preparation of post/Scanning post
  • Scanning/coding and workflow of documents
  • Filing of notes and correspondence
  • Photocopying
  • Assisting with the display of health and practice information
  • Receiving patients and visitors at the front desk
  • Making appointments/Dealing with queries and assisting patients
  • Learning to use SystmOne clinical system
  • Using Footfall e-consult software
  • Understanding the importance of data quality and use of templates
  • Processing of forms and private fees
  • Making teas and coffees as required
  • Attendance at Team and Full Staff Meetings
  • Following Practice Policies and Procedures
  • Any other appropriate tasks as requested

Requirements and prospects

Desired skills

  • Excellent communication skills – verbal & written
  • Ability to work on own initiative
  • Attention to detail/Accuracy
  • Knowledge of Microsoft Office – Word ,Excel & PowerPoint
  • Ability to work under pressure and problem-solve
  • Understand the importance of confidentiality and discretion at all times
  • Adaptable and receptive to new ideas and procedures
  • Ability to work within a team and with diverse groups of people at different levels

Personal qualities

  • Willingness to learn and develop own skills and progress towards Apprenticeship accreditation
  • Motivated to continually improve work practices and procedures both in own working area and others
  • Team player and good interpersonal skills
  • Professional, flexible and adaptable approach to work
  • Positive attitude
  • Reliable and punctual

Desired qualifications

Good general standard of education (4 x GCSEs or equivalent at Grade C/4 or above including English and maths)

Future prospects

Potential for employment on completion of apprenticeship.  

Things to consider

Is the place of work on a bus route? Would you have accessibility issues?

The successful candidate must adhere to and understand the importance of Equality & Diversity, Health & Safety and Confidentiality policies and procedures that are in place at East Norwich Medical Partnership

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

We are a busy GP Practice who look after 16,100 patients over 2 sites (which are about 2 miles apart). 

We are a teaching practice support the training of both Medical Students and GP Registrars (Doctors who wish to become GPs).

We are in the north east of Norwich and are easily accessible on the bus.  We also have free car parking available for staff at both sites.  We have disabled access at both sites and a lift at Sprowston which is over 2 floors.


East Norwich Medical Partnership


Sprowston Primary Care Centre

Aslake Close



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Training provider


Applications for this apprenticeship are being processed by Poultec Training Ltd


Adam Bales

  • Level 3 Diploma for Business Administrators
  • Level 2 Functional Skills English & Maths
  • Preparation for End-point assessment
  • End-point assessment

Apprenticeship standard

Business administrator

Level 3 (A level)

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