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Customer Service Apprentice Somerset Bridge Ltd

We are looking for an enthusiastic and motivated individual to complete their Level 2 Customer Service Apprenticeship with us here at Somerset Bridge Insurance Services Ltd. This role provides a direct progression path into the Home & Life Sales Team. The main purpose of the role is to identify and refer, where appropriate.

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Closing date: 25 Jun 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    28 Jun 2022

  • Date posted

    15 Nov 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include: 

  • Customer facing role to provide post claim services following a motor insurance claim
  • Maximise customer uptake on post claim services including personal injury referrals and optional products
  • Identify whether marketing consent has been obtained, prior to communication with the customer, that will dictate the direction taken
  • Record all actions accurately on the broking operational systems
  • Promote a culture of treating customers fairly (TCF) and ensure TCF is applied to all consumer contact
  • Undertake other reasonable responsibilities as required to support the team
  • Adhere to internal policies and procedures as well as regulatory rules and principles including COCON
  • Always work lawfully and in accordance with pre-defined regulatory, compliance and financial requirements, e.g. GDPR, Health and Safety and the FCA

Requirements and prospects

Desired skills

  • Able to work with autonomy and as part of a team
  • Excellent attention to detail and accuracy to work outputs at all times
  • Ability to work in an organised manner and to an excellent standard within strict deadlines
  • Proactively establish and maintain effective working team relationships with all departments
  • Good IT skills
  • Good communicator including being friendly and empathetic

Personal qualities

  • Values focused
  • Positive ‘can do’ attitude
  • Agile

Desired qualifications

  • 5 GCSE Grades A-C/8-4 or equivalent including maths and English

Future prospects

Permanent position for the right candidate.

About the employer

Our group collectively strives to build a sustainable and innovative insurance provision focused on underwriting, broking and claims handling.

In under 10yrs we have gone from being a start-up insurance broker to number 18* in the top 50 UK brokers with over 440,000 policies sold.

Through efficiency, knowledge, innovation and collaborative working across the Group, we have built a sustainable portfolio of motor, commercial, home and life insurance products which make us a force to be reckoned with!

Our focus is on finding products that ensure peace of mind and offer great value for money. Most of our motor insurance policies sold are 5 Star Rated by Defaqto and are sourced from a range of hand-picked insurers. We offer add-on services to complement our policies to which ensure that customer demands and needs are met.


Somerset Bridge Ltd


Lysander House Catbrain Lane

Cribbs Causeway


BS10 7TQ

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Training provider


Applications for this apprenticeship are being processed by Babington Business College


Amrit Chahal 07976188072

  • Customer Service Level 2 standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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