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Assistant Letting Administrator Apprentice Mind The Flat Ltd

An Assistant Letting Administrator is required by one of London's leading co-living property management companies. This is a great opportunity to join a fun, friendly team of people who all encourage innovative thinking while supporting you whilst you develop your property management skills.

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Closing date: 05 Feb 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Working hours will be 9.00 am to 6 pm Monday to Friday with one-hour lunch break and 2 Saturdays per month from 10am to 2pm

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    10 Feb 2022

  • Date posted

    12 Nov 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Managing all aspects of tenant enquiries and tenancy application
  • Making sure tenants are kept informed of progress on a regular basis
  • Process application forms and maintain Applications Register
  • Assist in the reference and credit check process for new and prospective tenants
  • Maintain databases, ensuring property, client, applicant, tenant and tenancy details are always up to date and accurate
  • Contracts with tenants by negotiating leases; collecting security deposit
  • Mediating between landlords and tenants as to deductions to the security deposit and to advise on fair deductions
  • Preparing re-let sheet and information for the lettings department
  • Organising end of tenancy procedures and works where necessary
  • Assist with the daily banking and accounts
  • Processing contractor invoices
  • Ensuring the properties are up to date with detailed notes, and deadlines met in terms of property visits and property reports delivered to Landlords
  • Ensuring an excellent standard of customer service is provided and upheld
  • Deal with and resolve where possible, initial client complaints, notifying your line Manager of any escalating complaints in a timely fashion so these can be addressed immediately
  • Coordinate property inspections and client meetings for team members, where requested
  • Maintain an accurate record of the allocation and movement of property keys
  • Prepares reports by collecting, analysing, and summarising data and trends
  • Following up tenants in arrears of rent

Requirements and prospects

Desired skills

  • Knowledge, Skills and Experience Required
  • Customer Service Skills: Property managers work with tenants to make them happy, and work to get new tenants
  • Negotiating Skills: Property managers will have to work out details with potential tenants, put bids out for work or service on the property, and deal with many people in the community
  • Organisational Skills: There are many facets to a property manager's day. Working with tenants, with local government, with public works and paying bills. Organisation to get it all done is key
  • Communication Skills: Property managers often must speak with tenants, resolve disputes, entice new tenants, answer questions and hire workers. Good communication is Essential

Personal qualities

  • Precise and Organised

Desired qualifications

  • Maths and English

Future prospects

  • You will be required to spend some time outside for check-out or call outs

About the employer

Mind the Flat, we are one of the London top co-living specialists, we offer a fully managed service to our landlords with no agency fee and affordable accommodation to our London customers.


"To make a world where co-living is an experience, somewhere you belong, a place to call home."

Our core values are


Making a tangible difference to both the co-living/renting and letting experience through providing a transparent package of services that benefit all parties


Providing a win, win scenario which nurtures the best relationships between property owners and the tenants we provide


Trust is integral to all of our dealings across the board and it lies at the core of our motivation in providing the highest levels of customer care, service and value-for-money.


Rather than simply achieving customer satisfaction, Mind the Flat consistently seeks to exceed the highest levels of expectation concerning both landlords and renters


Mind The Flat Ltd



Latimer Road Latimer Road


W10 6RA

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Training provider

Lambeth College

Applications for this apprenticeship are being processed by Lambeth College


Casey 02075015144

  • Business Administrator Level 3 Apprenticeship

Apprenticeship standard

Business administrator

Level 3 (A level)

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