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Customer Service Apprentice Pickfords Move Management Ltd

An exciting opportunity to join the Pickfords family has arisen, working as part of the Customer Service Team. As a Customer Service Apprentice you will be responsible for providing excellent customer service to customers, handling telephone calls, emails and dealing with general enquiries daily.

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Closing date: 20 Dec 2021

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday - Friday 9.00am - 5.30pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    27 Dec 2021

  • Date posted

    11 Nov 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001789397

  • Positions

    1 available

Key duties will include but are not limited to:

  • Be the one point of contact throughout the customer’s journey which involves understanding the customer’s needs and in turn improving the customer’s experience
  • You will be expected to maintain excellent customer service and communication standards at all times
  • Be a good problem solver, able to use intuition to resolve any issues and complaints from the client
  • Have the ability to maximise sales opportunities with the ability to up sell products and services to the customer
  • Consistently working to company and legal standards when processing documentation
  • Deal with all administrative enquiries in a professional and timely manner is a must, along with ensuring all documentation is accurately checked before processing
  • Be required to take part in team meetings and briefings when planned
  • Be expected to build and maintain effective working relationships within the team
  • Be required to perform any other duties as and when required
  • Handling telephone calls, emails and dealing with general enquiries daily, updating company records and documentation as well as acting as the bridge between the Customers and the Operational move team

Requirements and prospects

Desired skills

  • Excellent communication skills, both written and verbal
  • Excellent organisational skills 
  • Good level of literacy and numeracy 
  • Proficient IT skills - Office, Word, Excel
  • Takes an organised and methodical approach
  • Ability to multitask 
  • Excellent phone manner
  • Ability to work in a team
  • Strong interpersonal skills

Personal qualities

  • Customer/client focused
  • Positive attitude 
  • Team player
  • Enthusiastic
  • Self-motivated
  • Able to work on your own initiative or as part of a team
  • Happy to help attitude

Desired qualifications

  • 5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English

Future prospects

  • This is an exciting opportunity to join a forward thinking and expanding company
  • For the right candidate there is the possibility to expand and develop a career with the company and secure a permanent position upon successful completion of the Apprenticeship programme

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

Pickfords is a fantastic national brand who specialise in removals and storage, offering a full range of professional removals and storage services for home and business.

Pickfords are looking for a dynamic individual who is passionate about customer service and who enjoys taking ownership and going the extra mile to ensure ultimate customer satisfaction.

Employer

Pickfords Move Management Ltd

Address

Bell Road

Basingstoke

RG24 8FB

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Training

Training provider

SR Education

Applications for this apprenticeship are being processed by SR Education

Contact

Louise Spring 07485 302270 louise.spring@sr-apprenticeships.co.uk

  • Customer Service Specialist Level 3
  • Functional Skills if required 

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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