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Business Administration Apprentice SGS United Kingdom Ltd

Assisting in the coordination of remote audits and completion of associated documents. Supporting planning and scheduling of work load for all auditors in the region, including contractors and associated administration whilst providing a high level of customer satisfaction, internal and external.

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Closing date: 27 May 2022

Apprenticeship summary

  • Weekly wage

    £254.63

  • Working week

    Monday - Friday 08:30-17:00

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    06 Jun 2022

  • Date posted

    11 Nov 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001789342

  • Positions

    1 available

Apprentice will be working remote initially until such time as offices reopen, they will then be based in Camberley office.

Key Accountabilities

  • Support the planning team with scheduling all required audit visits following requirements within procedures
  • To assist with coordinating the remote audit process across the four regions and complete the associated documentation
  • Liaise with clients and auditors when date changes are requested to ensure the visits are still carried out to client, scheme or accreditation requirements
  • Manage the on line scheduling tool so no double booking or gaps appear in the auditors schedules and that work is allocated in line with chargeability targets and to appropriately skilled auditors resulting in improved utilisation, revenue and LC realisation for the region
  • Providing the client with timely notification of the scheduled visit to ensure the client accepts the visit and no complaints or cancellations due to failure to advise as a result
  • To liaise with the Regional Manager with regards to customer care, complaints, meetings and invoice queries to ensure high levels of customer satisfaction are achieved
  • To contact clients with outstanding debts when the two stage letter process has failed to provide payment in order that the client is aware of their need to pay and to escalate further non payment to the Regional Manager to start the deregistration process and updating the debtors database accordingly
  • Provide a support service to the client and develop/enhance customer relationships by being the initial point of contact for both telephone and face to face enquiries
  • This is not an exhaustive list of duties, which may be varied by your manager in the interests of the business
  • At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures
  • Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS UK’s Equality & Diversity policy

Requirements and prospects

Desired skills

  • Ability to Multi task and to demonstrate attention to detail
  • Ability to work unsupervised using own initiative to meet deadlines and to seek support when appropriate
  • Effective interpersonal and communication skills
  • Hardworking, responsible, enthusiastic, friendly and a team worker
  • Ability to demonstrate a willingness to learn and adapt appropriately to change

Personal qualities

  • Honesty
  • Integrity
  • A willingness to learn and develop, with a “can do” approach to work

Desired qualifications

  • Five GCSEs at grades A*-C/9-4 (or equivalent) in maths and English

Future prospects

  • After completion of the apprenticeship, they would be able to apply for internal vacancies within the organization, and or join the Front office administrative team based in Camberley

About the employer

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do.

Employer

SGS United Kingdom Ltd

Address

S G S House 217-221

London Road

Camberley

GU15 3EY

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Training

Training provider

FARNBOROUGH COLLEGE OF TECHNOLOGY

Applications for this apprenticeship are being processed by Farnborough College of Technology

Contact

Business Services 01252407299 business@farn-ct.ac.uk

  • Level 3 Business Administrator Apprenticeship 
  • Level 1/2 Functional Skills in maths and English (if required)
  • On the job training mainly, alongside training on IT systems and database that are using as an administrator
  • Attennding bi-weekly workshops at Farnborough Collge of Technology

Apprenticeship standard

Business administrator

Level 3 (A level)

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